Cleartrip — Refund not processing over 1 year

Hello, my trip id is[protected]
I booked a ticket with cleartrip on 7th aug and my flight got cancelled and the cleartrip agent said on 11th they have emailed the airlines for refund and will get my refund after 15 days. but now its more than 15 days and i have been calling them and i am really frustrated with the cleartrip staff or its service i have been calling for my refund application still no confirmation nothing, and i have been calling the CUSTOMER service from 25 aug and everytime i call there ### assistance says the same thing that they have emailed them but when i ask them why you haven't tried to contact the airlines they says they can't do it and tell me to wait 48 hr but after waiting for that long they don't even care to call or give any response and i have called the airlines and they said they doesn't have any money regarding that booking cleartrip has the money so when i ask them they are making silly excuses and i have been wasting my time on them for straight 5 days coz cleartrip doesn't even care to call back and one of CUSTOMER assistance name Johsna was saying if you want to wait then wait else don't. so that's how they treat the CUSTOMERs and i feel like they're just scamming the people and make them wait until they let it go. i really regret working with cleartrip and worst assistance in whole world and its a fraudulent and scamming company . coz your assistance are lying everytime i call them and they don't even care to call the airlines to confirm anything they just say we have emailed them on 11 aug and wait.