Cleartrip — refund not provided for return journey cancellation

Address:

Pune, Maharashtra

Dear sir/madam
I had booked on spice jet dxb-cok-dxb flight vide trip id[protected] two adults :
Dxb cok 13 niov 2108 & return cok dxb 25 nov 2018
As there was change in my return travel plans, i checked up with cleartrip sharjah office about the cancelling my return ticket. Then i was informed by the customer service executive that after deducting the airline cancellation fees, i will get a refund if dhs.350/-
Further i had rechecked with spice jet airline who informed me that i will be refunded dhs 195/-. Spicejet had mentioned that rs3500/- per passenger for change of date and rs 4500 for cancellation

Since, i felt the spice jet was charging me more i decided to cancel the return journey through clear trip portal
When my cancellation was processed by clear trip, i learnt that no refund was payable to me.
I am shocked to know that clear trip has ripped my off stating that there is no refund due to me
May i request your good office to kindly intervene and facilitate the speedy resolution of the case and
Thanks & regards
Capt santhosh

Hi santhosh,

We have processed a refund of aed 0 for your dubai - kochi return booking (Trip id[protected].

Computed refund details
Description amount
Gross amount (+) aed 678.16
Cashback (–) aed 49.40
Discount (–) aed 0.00
Net amount aed 628.76
Airline charges (–) aed 554.76
Cleartrip charges (–) aed 0.00
Service tax (–) aed 0.00
Cleartrip service tax (–) aed 0.00
Convenience fee (–) aed 74.00
Total refund amount aed 0