Cleartrip — refund not received even after 1.5 months

Booked from sharjah to trivandrum for 8th october 2018 under trip id [protected] and got it postponed to 9th october 2018 by transferring an amount of rs.4193/- through net banking which was rs.993/-in excess and i am told that the amount would be transferred to my account within 5 to 7 working days. Till now that amount has not been refunded. I contacted over phone number [protected] on october 22nd, 30th and on 14/11/2018 but of no use. Is this how you treat your customers? Please look in to the matter urgently.
Salim s
[protected]@gmail.com
Mob.[protected]
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