Cleartrip — Refund not received for payment failed transaction

I attempted to make an online payment for a flight booking for gulf air from mumbai to manama on 20th may 2020 at www.cleartrip.com of rs. 17771.
Trip id:[protected]
Amount : rs.17771
Payment was unsuccessful and booking was failed. After checking my bank statement i noticed that amount was debited from my account.
Under payment failed trip it was shown that if account was charged then refund will be done in 3-12 days. But still i have not received the refund. I tried calling cleartrip helpline but couldn't connect as it was saying that all support will be given online at www.cleartrip.com/support but under this failed transactions details are not given for support.

My transaction was done through icici credit card. After speaking to icici customer care, they said that cleartrip should initiate refund process and after that it will be credited to my account. Transaction no of payment debited from icici card is [protected]

I hereby demand cleartrip to refund the said amount without any further delay!

Regards,
Jiji