Cleartrip — Refund not received since one year

Cancellation confirmation for abu dhabi - mumbai return flight — trip id[protected]
I got a notification from cleartrip that my flight was cancelled by airline on march *, * and after calling call center it was advised to cancel the same and claim for refund and was assure to get full refund on march *, *. It is almost a year i cancelled and after several follow-ups there is no update or communication from cleartrip with regards to refund.
Very disappointed with the service provided by cleartrip. Nobody even bothered to call or email on status of refund. While booking, cleartrip take the service charges on booking the flight and they should take the ownership of refund as well. My friends who booked directly thru jet airways got refund in very suitable time but since we booked thru cleartrip are getting penalized. Jet confirms that they have *% processes all refund claimed by agents.
Request you to please check and provide the refund at earliest.