Cleartrip — ---refund of indigo ticket cancellation

 
2 Reviews
India
 Suparno Ghosh on Apr 12, 2019
12th april'2019

Dear sir / madam,

My pnr no. Is jd55vs which has been modified twice and finally cancelled on 3rd april'2019.

Name of the pax if ms. Kajal ghosh who is my spouse.

I am having hdfc regalia card and the booking has been made from hdfc regalia site and i presume cleartrip is the travel / booking partner of hdfc regalia.

Subsequently it has been modified on line for travel on 31/03 through indigo site (Modification option) and then again modified through indigo call center for travel on 04/04.

Ultimately, the booking was cancelled on line on 03/04 through indigo site.

After cancellation, i am entitled for a refund of inr 2534 which has not yet been credited into my account.

Kindly look into the issue and revert.

With regards,

Suparno ghosh
[protected] / [protected]

Complaint Status


[Apr 12, 2019] ClearTrip customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

To the author Mr. Suparno Ghosh
residing at unknown address in India, holding unknown contact email and unknown phone number.

1. Nobody has a duty to respond to an indefinite complaint, to the complaint, which has no evidences of the facts.

2. Nobody, except the passenger can see PNR JD55VS,
which was cancelled and, thus, which does not present.

3. So, in order to conclude, who is right and who is wrong,
until processing the case further,
the passenger is advised to kindly attach in visible form for the public:-

3.1. Primary full PNR JD55VS and relevant e-ticket, where the invoice is inserted,

Such documents had to be owned by the passenger, following unidentified payment in unspecified date.

3.2. Explanation with date, the exct action and the result of the statement "it has been modified ON LINE for travel... "

3.3. 1st complaint, in full, which the passneger addressed to < cleartrip.com > operator .

- date (server or email program),

- your name, address, email,

- name, address (IDs) of the responder,

- a reason of the refund,

- your exact request,

if you wanted to process with the claim at this site.

4. The travll agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days, following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.

Failure to do so in time by the responder is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in the state of the passenger's home .

5. Charges .

The procedure before DGCA is free, upon you chose the legal professional for presentation.

The procedure before the court is chargabe, starting from Rs 100 or rs 2000 for filing for 1 suit case.

The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.

Regards.

sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >

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    Cleartrip - ---refund of indigo ticket cancellation