Cleartrip — refund on flight tickets (fake policy mentioned on cleartrip website)

Website:

www.cleartrip.com

I booked 4 tickets from delhi to varanasi for 18.10.2017.

My trip id : [protected]

I bought these 4 tickets for my clients with an insurance from cleartrip's website and on the insurance policy while buying the tickets it was clearly stated that the amount would be reimbursement in case of any flight cancellation.

Now when i'm cancelling the tickets i'm being told by mohit dhamdhere (Floor manager of cleartrip) that i'll be charged a cancellation fees of rs 16, 000 out of my total fair of rs 27, 850.

When it is clearly mentioned that if i buy an insurance with the tickets and then cancel the tickets i'll be reimbursed my entire money except the insurance fees then how can cleartrip refuse my to refund my entire amount.

If i don't get my entire refund i'll be approaching the consumer court because this is a fraud and cleartrip is cheating all their customers by providing wrong information online. I will also be writing about cleartrip on all online forums about how they are cheating their clients so that people get informed and dont chose cleartrip for flight bookings.

I am also attaching the screenshots of the policy on cleartrips website that clearly states that with an insurance the client would be reimbursed the entire amount when any trip is canceled.