Cleartrip — refund trip id [protected]

Address:

610 Ajdan residence, mankhool, bur dubai, 290

I nandi vardhan mehta purchased my ticket (For my family) on air india (Dxb - jdh - dxb) with clear trip id [protected] during sept'18 last year and paid aed 3, 281. Airline pnr was hn647 for travel on 18th oct'18 (Dxb to jdh) and return on 25th oct'18 from (Jdh - dxb)
We later changed our travel plans (Before travel date) and i was told that i can't make changes online and i have to visit air india office in dubai. I did that and kept the ticket open (For all three passengers) to be used within one year.

I subsequently used one of the ticket (Nandi vardhan mehta) in 2019 for my personal travel and two other tickets remain open.

Since i have no travel plan for my family before the expiry of the tickets i approached clear trip earlier this month to check on cancellation of the ticket and refund amount. I also visited air india office in dubai for said purpose. I was told by air india office that only clear trip can apply for refund and then subsequently credit the refund to the card which was used to pay the bills.
When i spoke to clear trip advisers on phone they told me that they can't give me the exact amount which will be refunded as they need to check with air india staff. I told them to give me couple days to think and then i will let them know if i want my open tickets to be cancelled and claim refund.
Today (24th july'19) i'm trying to get in touch with clear trip team both on phone in uae & india and it says that my trip id is not valid.
I'm really disappointed and frustrated at the same time.
My overall experience with clear trip call centre has been very bad. With poor speaking capability and bad customer service you have ensured that a loyal customer may stop working with you in future.
Also i'm worried as i think that my money is been badly handled. If that not the case then why the trip id all of a sudden is not valid??
I'm not been able to get in touch with clear trip people and i'll be grateful if you can help me cancel my trip and do the needful of crediting my money back to my account at earliest. I'm scheduled to travel tomorrow but i"ll be available on my mobile.
I wish to add that if the poor service quality continues then i'll be forced to file an official complaint to authorities in uae & india and that too both against air india & clear trip. Hence i reserve my right to take legal action against both the entities.
I feel that i'm been taken for a ride.
I look forward to hearing from you at earliest.
Nandi vardhan mehta
[protected]
[protected]@hotmail.com