Cleartrip — refundable tickets amount not refunded.

Address:	Patna, Bihar, 800003
Website:	www.cleartrip.com

I, rajiv chouhan had booked round trip tickets for two people - shailika (Daughter) and sheba kalra (Wife) from patna to ranchi on mon, 28 jan 2019 at 14:51 hrs.
Trip id: [protected].
Pnr:zfn96z and bfw7hw
Airline: indigo

The site cleartrip claims the ticket to be refundable but have charged the cancellation charges more than the tickets amount.
I had contacted the indigo airlines and they claim to have refunded an amount of rs. 608 for pnr zfn96z + rs. 596 for pnr bfw7hw.
The cleartrip is not ready to refund a single penny but the ticket that we have booked through their website clearly states refundable.
The customer care says that they would have refunded the full amount if we would have contacted them over call but through website they won't refund. I think they should have mentioned "refundable over call" rather than just mentioning refundable. They are just fooling the customers making false promises.

Rajiv chouhan
[protected]
[protected]@yahoo.co.in