Cleartrip — regarding denied udf refund for travel to or from delhi airport as per the latest order from government

Website:

www.cleartrip.com

Hi,

This is regarding the udf refund as per the latest government orders for people who completed their travel from or to delhi airport between 7th july 2017 and 15 july 2017.
I have been mailing jet airways and they confirmed that cleartrip will be refunding the udf amount for delhi airport for my travel dated 12th july'2017.
But cleartrip clearly denied the refund and said that they will only refund the udf amount if the trip was cancelled.
When i clearly wrote a mail to them about the latest order from government regarding the refund for udf amount for delhi airport for travel completed between 7th july and 15th july 2017, they didn't reply and clearly denied the refund.
Kindly help to escalate this issue against them.
Trip id: [protected].

Thanks & regards,
Shweta kumari