Cleartrip — regarding flight booking

I have booked a flight tiket from pune to banglore and banglore to pune through clear trip. I have cancelled my tickets because all the hotels and city is completely shut down due to the covid 19.

I have contacted amazon and they confirmed that as per thr govt. Instructions you're eligible to receive a complete refund for both the tickets so i have cancelled the tickets and i haven't received my refund yet.

One of the executive from clear trip mr jitendra dutt has informed me that he has initiated a complete refund for both the tickets and also sent me an e-mail confirmation as well but still i havent received any refund and as per the e mail the refund has been processed on 19th march but now they're denying to issue a refund.

Please look. Into this as its not a small amount.

Clear trip id :[protected]
Clear trip id :[protected]

Total cost for both the tickets is around 6500 approx

Please i request you to look into this on priority