Cleartrip — Request not processed even in 6 days

Address:	Patiala, Punjab, 140401
Website:	www.cleartrip.com

I would like to express my dissatisfaction over the services being provided so far by #cleartrip. I have made atleast 50 calls so far in last 6 days just to do a Name Correction for my spouse on Ticket. But it seems, it is still not resolved. Whenever I call up customer service number to speak to customer service representative, everytime I get different response regarding my case that "our internal ticketing team is not responding and there is no update from them" It seems front-end customer care representatives are not able to contact their internal team ticketing team. This is really horrible and un-professional when company like cleartrip, dont have optimized ways to contact their internal team. Another un-professional instance, there seems to be no way to escalate our requests and there are no escalation matrix when request don't get resolved within timeline. As a customer, I wanted to escalate it through their supervisors but i got even worse experience. Their supervisors doesn't keep their commitment and everytime when ever I reach supervisor, they ask to wait for 48 hours. Its now the 3rd time they have crosscheck their own deadline. And because of this mess, I'm feeling the pain. Very recently, I called cleartrip customer care I got know that Cleartrip is waiting for the confirmation from British Airways to update the correct name in ticket, but when I called British Airways, I got reply that everything which needs to be done has been already communicated and explained to Cleartrip agent. So there is clearly a miss communication happening and wrong message is being conveyed to customers like me. How much time do you thing is allowed just to update the passenger name in a ticket???????? I have given #cleartrip more the 6 days and still its not done Please note that her(spouse's) passport doesn't have the surname, so please get this corrected accordingly. I want to escalate this matter to the highest level so as to get things done in timely manner. And I hope to get confirmation and new e-ticket generated with correct name(for spouse) as soon as possible. My trip id = [protected]