Cleartrip — ticket amendment

Address:

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai, Mumbai City, Maharashtra, 400011

13th August 2019

To,
Manager Customer Care Complaint
Cleartrip Pvt. Ltd.
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India – 400011

SUB: Clear Trip Id:[protected]
Dear Sir,
With reference to the above Trip ID I have booked the tickets under Flexifly. On 1st of August I called Customer Care and asked for amendment in my travel dates and time. The lady who has talking with me was not able to understand Flexifly scheme, any how I made her understand then she did the amendment in only one sector by talking full amount from me, with the assurance that I will get my REFUND in a weeks time till now there is no news!
Since then continuously I am calling customer care for the amendment in my 2nd sector but for hours I am being put on HOLD then my call is being DISCONNECTED or I am being told we will call you in 2 hours time but no body calls. Today I again started calling since morning and I was pleading today is the travel date may ticket will be wasted but no body has any concerns on that I was just waiting talking to one person then another person, holding for long time then again they are disconnecting, again and again I am calling but the answer is wait, some time they say talk to the airlines. I even spoke to airlines but replied: “THEY HAVE NO CONCERN WITH FLEXI FLY” I again called and again after holding for long time the answer was we will call you in an hour. After around 4.30 PM today the last lady said yes I spoke to the seniors I will do the required amendment and then she asked me travel time and date, one I provided her she told “Sir Time is over, we cannot do anything because it has a time limitation”.
When I asked for the refund of my ticket of one sector which has been done, the reply from customer care was you contact Insurance Company directly and get.

THIS IS BIG SCAM OF CHEATING CUSTOMER BY OFFERING FLEXIFLY LIKE SCHEMES.
On top of that I have been tortured, harassment, humiliated, cheated.
You have cheated my money, either resolve this issue by refunding entire money, cost of time which I have wasted talking with your team and all my legal expenses within 15 days from receipt of this letter.
Regards,
Harish Bagla
6, Ashoka Road, Alipore, Kolkata-27
email: [protected]@gmail.com