Cleartrip — ticket not set to "open" trip id[protected]

Address:

Doha

Hi,

I requested to set my ticket to "open" on april 15th but since you have issues on the website i wasnt able to. I write an email to csff. [protected]@cleartrip.com and never had a sensible reply. They keep on asking for 48-72 hours and keep on saying that they are waiting for the airline for refund. How many times i kept on telling them that i need my ticket doha - manila to be put on "open" due to the corona virus but they dont seem to understand. Untill now no solution is given. As per the most recent email they are saying that the flight was cancelled on the 16th of april nad they cannot do anything. As per the initial email, i sent the request prior to the cancellation of the flight. People who are replying to my email are so incompetent. They reply without even understanding what the issue is. Please find the below most recent email.

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Email thread:

Jermin manansala
_
Trip id[protected] : refund status
_
Jermin manansala fri, may 15, 2020 at 3:40 pm
To: csff support
I am filling a complaint anyway, lets see what your 72 hours can do. You are so incompetent! ' you did not even answer me on how can i file a complaint. You sucks bigtime!!!

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On fri, may 15, 2020 at 3:37 pm csff support wrote:
Dear jermin,

We sincerely apologies for the inconvenience which you have faced.

We like to inform you that we have escalated your case again to our team on high priority, to get this resolved.

So we request you to kindly give us some more time (48-72 hrs).

Thanks & regards,
Cleartrip support

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 15/5/2020 5:47 pm
To: csff. [protected]@cleartrip.com
Subject: re: trip id[protected] : refund status

Hi,

Look at the date of the previous email. I have requested to have both ticket on "open" but because your system sucks, it went to cancel the the ticket "doha - manila" i repeat check the date it was prior april 17 2020. I started getting stupid replies from you since then and till now just because you do not read the entire email before replying. Fix this asap.
I will not stop till this is resolved. And on more thing, please answer this, how can i file an official complaint to cleartrip???

On wed, apr 15, 2020 at 2:33 pm jermin manansala wrote:
Dear csff support,

Like what i have mentioned on my previous email, the cancel flight / open flight option goes to the same page which is giving me the option to cancel/ refund option only. There's no option for open flight. I don't want to cancel my flight.

Requesting you to process the open flight option on your side. Feel free to contact me on this email, or on this number if needed +[protected]. Please bear in mind that my flight is already on april 17, so i need your urgent assistance on this.

Please see screen shots:

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On fri, may 15, 2020 at 3:08 pm csff support wrote:
Dear jermin,

We like to inform you that, your booking is already cancelled on 16-apr-2020.
So as we have received information from our concern team, that once booking get cancelled we are not able to do any changes in that booking.

So we are sorry to inform you that your onward sector (Doha to ninoy aquino) is cancelled and whatever refund we will get from airline we will process. We are not able to convert it into open ticket.
And for return sector (Ninoy aquino to doha) it is in process for open ticket.

Thanks & regards,
Cleartrip support

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 15/5/2020 5:10 pm
To: csff. [protected]@cleartrip.com
Subject: re: trip id[protected] : refund status

Update please..

On wed, may 13, 2020 at 1:09 pm csff support wrote:
Dear jermin,

We sincerely apologies for the inconvenience which you have faced, we like to tell you that we are checking for open ticket not for refund.
We apologies that instead of open ticket its mentioned refund, due to some issue its get typed refund.

Hence we have escalated your case to our concerned team to check regarding your concern.

So this is to keep you updated that we are still waiting for a revert regarding your concern.

We sincerely apologies for the delay and inconvenience that has been caused. We really appreciated your patience.

We will keep you posted as soon as we receive a response from them.

Thank you for choosing cleartrip for your travel needs.

Regards,
Cleartrip support

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 13/5/2020 3:12 pm
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

Im giving you until today.. I will file a complaint against you at voxya.

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On wed, may 13, 2020 at 12:35 pm jermin manansala wrote:
How many times do i need to repeat my self??? I did nor request for a refund!!!

Have your supervisor to call me now

[protected]

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On wed, may 13, 2020 at 12:31 pm csff support wrote:
Dear jermin,

This is in regards to you'r trip for doha - manila return (Trip id:[protected]

This is to inform you you that we're continuously following with the airline for getting this resolved. I understand that there has been a delay in getting this resolved. I also know this must be extremely displeasing.

This is to keep you updated that we are still waiting for a revert from airline for the refund. We will really appreciate if you allow us next 24 to 48 working hour's to give an update.

We sincerely apologies for the delay and inconvenience that has been caused. We really appreciated your patience.

Thank you for choosing cleartrip for your travel needs.

Thanks & regards,
Cleartrip support.

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 13/5/2020 1:58 pm
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

Now tell me, do you still need 48 hours? Im tired of you people.

Call me[protected]

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On sun, may 10, 2020 at 9:44 pm jermin manansala wrote:
How many 48 hours do you need?

On sun, 10 may 2020, 21:43 csff support, wrote:
Dear jermin,

We do understand your concern, and also we like to inform you that we have already received your request regarding open ticket.
And also like to tell you that regarding your concern we have already escalated your issue to our team and we are working on it.

So we really appreciate if you could give us just 24-48 hrs, and we really apologies for the delay.

Thanks & regards,
Cleartrip support

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 11/5/2020 12:09 am
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

My friend had the same issue and it was resolved in 1 day... Do you want the copy of the email??? How hard it is for you to put my ticket into "open"??? Again my request is to put my ticket into open!!

Doha to manila

On sun, 10 may 2020, 21:36 csff support, wrote:
Dear jermin,

We do understand your concern and we sincerely apologies for the inconvenience which was happened with you.

But we like to inform you that we have highlighted your concern to our team on higher priority, so we can get revert from them asap.

Also we like to inform you that, due to the current covid-19 situation, consequently we are receiving a very high number of requests from our customers. Adding to this is the fact that we are operating with very limited resources. Hence, we regret the delay.

So we request you to kindly give us more 24-48 hrs.

Thanks & regards,
Cleartrip support

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 10/5/2020 11:59 pm
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

Another 48 hours... If you understand english please help me file an official complaint now.

On sun, 10 may 2020, 21:28 csff support, wrote:
Dear jermin,

This is in regards to you'r trip for doha - manila return (Trip id:[protected].

I understand that there has been a delay in getting this resolved. I also know this must be extremely displeasing.

This is to keep you updated that we are still waiting for a revert from the concerned team for your query. We would really appreciate if you could give us another (48 working hour's).

During this time, let me assure you that we have your request on priority and keep a constant follow up.

Thank you for choosing cleartrip for your travel needs.

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 10/5/2020 11:27 pm
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

Now what? Tell me how can i file an official complaint.

On thu, 7 may 2020, 22:25 csff support, wrote:
Dear jermin manansala

Thank you for contacting us regarding the trip id:[protected].

We have already forwarded your case to the concerned team, they are working on your case and as per the previous mail we had informed you the same.

We will update you with all the necessary information as early as possible request you wait some time

Thank you for choosing cleartrip.

Regards,
Team cleartrip customer care
www.cleartrip.com

— original message —
From: jermin manansala [[protected]@gmail.com]
Sent: 8/5/2020 12:45 am
To: csff. [protected]@cleartrip.com
Subject: re: doha - manila return (Trip id:[protected]

I need an immediate update on this. Do not reply with your template i'm sick and tired of your excuses.

On tue, may 5, 2020 at 9:29 pm csff support wrote:
Dear jermin,

This is regarding your trip id[protected].
As per your request we have forwarded the concern to the higher team for open ticket we will get back to you as per revert.

We have highlighted the same to the team kindly give us some time.

Really apologies for inconvenience, we can understand it will take more time. We also waiting from get revert from concern team. We request you please allow us 48 hours.
We regret for the inconvenience.

Thank you for choosing cleartrip.

Regards
Cleartrip pvt ltd


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