Cleartrip — travel services - refund

Address:

New Delhi, Delhi

My airline ticket booked through ClearTrip was cancelled be Airline due to service/ flight not operating. I requested a refund of my journey on 10th May and was told that it would take 45 days to process refund. It's been more than 45 days and each time I call ClearTrip, they tell me reach out to Air India for refund amount or visit Air India office. I tried reaching out to Air India but they say that the ticket was booked through Travel Agent and we will only provide info to them. ClearTrip keeps telling me that they can't help as Air India is not responding to us, apparently they have been responding to me swiftly. They are the travel booking manager and should take the onus of managing refunds as well.