Cleartrip — Trip ID[protected] refund pending since March 2020

I had booked a family trip with Cleartrip and this was cancelled due to lockdown information. I have been following up with Cleartrip since March and there has been no progress at all. The airlines (spicejet) say it's fully refundable, Cleartrip shows its refundable but I don't know why it's getting delayed so long! Everyone is going through a tough phase, I have medical emergencies due to which I can't travel and have refused the credit note offer they gave earlier. I really want someone from Cleartrip to call me as I have been only getting email replies saying it's pending with their finance department. Really unprofessional conduct by Cleartrip. The least customer care can do is speak to the customer in such a difficult time.