Cleartrip — unreasonable cancellation charges

Website:

Cleartrip

I booked a return flight through cleartrip (Indigo) on 10th jan mrng. As per the cancellation policy of indigo, they should charge me a total of[protected] rs. For 14th jan flight and 1500 for 2nd feb return flight as per their refund charges chart based on the number of days before cancellation).

However cleartrip representative told me over call that they will charge 3000 rs one way. Means 6000 rs for cancelling the flight that i booked in arnd 5300.
This is criminal.

First, you provide wrong information and second charging more than i have paid for and justifying the same. I also bought insurance from cleartrip for 300 rs. Now the cleartrip people are saying that you cant claim through insurance. And why the hell in this world, did you sell the insurance to me while booking the flight (Stating that buy insurance to save yourself from the unseen changes/ cancellations).

Cleartrip id : [protected]

Please resolve this.. Otherwise i have a file a formal complain against it.

Looking forward to response.

Thanks,
Priyanka