Cleartrip — Worst kind of service provider.

I had the worst kind of experience with Cleartrip. I booked a ticket using Cleartrip App and my account was debited with the amount but the ticket was not booked. I called in to checkwith HDFC PayZapp executive and they replied me that the amount was successfully transferred from their end and provided me with the below details: Acquiring Reference No:74799205323000037706822 Merchant Reference No:37755012 When I called the cleartrip executives they said that the transaction was declined as they haven't received the amount and provided Trip ID: [protected]. The amount would be auto reversed within 5-7 Working Days depending on the bank. This is the height of ignorance and both the parties (bank and cleartrip)are trying to shift their liability on each other. My only question to this is I have to travel within these 3-4 days and I had no finance to buy the air tickets again. Who is responsible in this case. The parties even though belonging to the customer service industry are not willing to respond to the e-mails and are not ready to co-operate. Cleartrip charges Rs.250 as a service charge for booking flight ticket so if you are charging aren't you liable for it .I am also unable to understand While deducting the amount it didnt took 5-7 days, it just took few microseconds now to get it refunded I have to wait for 5-7days. If this issue is not resolved immediately I will take it to consumer forum and social websites. And I will ensure that all the people in my circle won't be availing any further service from ClearTrip.