Clothing Heart — order no.[protected] dt 23/01/2019

Hi i have purchased a dress from this seller through facebook link. The product is substandard. The poduct received is not as seen in the picture. It is 3/4 th sleeves whereas in the picture it is full length. I am unable to get into the dress as the neck is too small.
I want to return and take refund.
Clothing heart phone number is not answering. You people are replying to emails. I think they are fake company cheating many people. They don't respond to calls. It is a cheating company.
I need the action immediately.