Clothing Heart — return the dress

This company sends totally different useless product total wastage of money and time cheap quality materials cheap quality dress nowhere near the described picture with 2.5mt flare described while the total dress is not of 2.5 mt this is not the way to do business in long run heated product worst dress i have ever seen it can't be called a western dress total useless highly unprofessional approach.
I have to return the product make arrangements... Im. Trying to talk to a person who works in this company but they have kept their phone busy with a recorded voice message in repeated mode...