[Resolved]  Levi's Jeansindia — Defective jeans

Address:

South West Delhi, Delhi

Hi I have been a regular Levi's buyer for the last many yrs but a recent episode has left me bitter with the company.
I bought a pair of Levi's jeans on 22/10/2012 from Levi's showroom at West Wind Retail Pvt Ltd, Krishna Mall, Sec-12, Dwarka.The jeans bore article no.[protected].After the very first wash around 7-8 holes were seen in the fabric on the right leg as if a tool was used to tear the fabric.I took the jeans to the retailer who refused to to entertain my complaint saying that the problem has occured because of the customer's fault and the fabric is ok. After my insistance he agreed to keep it saying that they will discuss with their company reps .I was issued a customer complaint form bearing no. 4902 dated 10/11/12.A few days later when I went there , the jeans was lying in a heap of jeans in one drawer and the salesman told me that the company reps have seen the jeans and said that the customer is at fault and there is no problem with the fabric .I was not given any written reply by the company showing that my problem was addressed at the right level. It is also possible that the retailer never discussed the problem with the company otherwise he would have given a proper reply.If one more wash is given to the fabric probably it would get torn from many other places.However the retailer did not satisfy me and told me to give him the complaint form back and take the jeans. I did not take the jeans as i want to complain against the incorrect behavior of the retailer and the company to the consumer forum.I must be given a written reply by the company as to what investigations were carried out by the company to declare that the fabric is ok.I will take the jeans back only then.

Diptiman
[protected]
Dwarka,sec-12