[Resolved]  Titan Eye Sunglass — Defect SunGlass

Address:

Bangalore, Karnataka

I purchased titan Kabana Sunglass Model No: C050PAMLMA Item:Titan HB SG kabana on Date 20/04/2013, invoice No:BAC0036800. Shop :Titan Industries Limited, No 2013, HAL 2nd stage 100 feet road indirangar Bangalore 5600038. The cost of the watch is 2800. As i purchased and left my home and opened the Sunglass and found it was defect piece and i immediately rushed in to the showroom and told them to replace it. But store Manager informed me that they don't have stock for the same piece and will get the replacement in next 2 days.

After 2 days i went to showroom and asked they taken my purchase bill and given me a acknowledge meant letter stating that the same piece is not available in Bangalore and they need to get from company. I give my bill on which i get a acknowledge copy of my bill on 23 April 2013. But every day i called and following up asked about the Sunglass they are simply telling Tomorrow will come. They are cheated me .They started to play with feeling and they have not even having curtsey to give me a committed date when they will receive the same.

Its now 11 days over since i have purchased the SunGlass but i have not even used for a single day. The torcher, pain and irresponsibility shown by the Titan showroom executives is too bad. They are now telling they will repair the Glass and give, Whey should I buy a glass which is defect?
I haven't bought a second hand glass.

I asked them to refund but they are simply denying the replacement or refund.I am helpless. The image of TATA group has been completely broken by this experience. I am helplessly registering in complaint to looking forward some solution.