Submit a Complaint
Claimed

Titan Company Complaints & Reviews

titan.co.in
2.4
Updated: Sep 12, 2025
Complaints 1969
Resolved
903
Unresolved
1066
Good! Titan Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Titan Company step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Titan Company

Having problems with Titan Company?

File a complaint and get it resolved by Titan Company customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Jewelry & Watches
Titan Company

Titan Company reviews & complaints(1969)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Irshad.5ssss
from Thane, Maharashtra
Sep 12, 2025
Report
Copy

Extra fair collect to condector

Address: MUMBRA THANE 400612 KOUSA RASHID COMPOUND
Website: Titan eyeplus

Dear tmt bus team today i am traveling 74 no bus diva railway station.. I am Departcher kismat colony to shimla park .. Its fair normally show mazhi tmt app rs 5 rupees but your condector charge me 10 rupees why?? You are very unfair .. And your condector miss behavior me.....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranaykumargajawada
from Hyderabad, Telangana
Mar 8, 2025
May 21, 2025
This thread was updated on May 21, 2025
Report
Copy

Complaint Description:

I purchased a Titan watch that turned out to be faulty. Upon raising a complaint, the Titan CRM team instructed me to deposit the watch at a Titan store, which I did on January 31, 2025.

Since then, despite multiple follow-ups over the past 45 days, I have not received a resolution. After repeated calls and escalations, the team initially agreed to provide a replacement coupon, but it has still not been issued. Moreover, for the past 15 days, there has been no response from Titan’s customer service team, leaving me without a resolution.

This delay and lack of communication are highly unprofessional. I request immediate action for the issuance of the replacement coupon or an appropriate resolution at the earliest.
Titan Company customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Akash7575
    from Rajkot, Gujarat
    Feb 27, 2025
    Report
    Copy

    gst credit discrepancy immediate resolution required

    Address: Titan World Address: No 8, Prabhat Complex, Kempegowda Rd, beside Bangalore Gate Hotel, Anchepet, Gandhi Nagar, Bengaluru, Karnataka 560009

    Dear Team,

    I hope this message finds you well.

    I am writing to formally file a complaint regarding my purchase of two watches from the Titan app on 24th November 2024. After the purchase, I contacted Titan customer support to inquire about the GST credit for the same, and the staff provided me with written information concerning GST credit on the items purchased.

    However, as of today, 27th February...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Y
    Yamini 2025
    from Chennai, Tamil Nadu
    Feb 10, 2025
    Report
    Copy

    Non Disbursal of Gold Coin

    Address: Chennai

    Dear si/madam
    I hope this email finds you well. I am writing to address two issues regarding my Rivaah Golden Advantage with Tanishq- Iyyappanthangal Branch.

    Firstly, I have not yet received the gold coin that was promised to me after the maturity of the scheme, which occurred on 28.11.2024. I was expecting the gold coin as per the scheme's terms and conditions, but despite the maturity, I have not received it or any...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    B
    Basu9
    from Kolkata, West Bengal
    Oct 22, 2024
    Report
    Copy

    Address: Kolkata, West Bengal

    Your agents said that you offer 6% deduction on old gold instead of 8% but at the time of billing when I noticed 8% deduction, they claimed deduction is applied as making charge discount. But that my discount is there irrespective of old or new gold, so how is it 2% less deduction? Your agents lie because they know no one will sell old gold if you deduct such a high percentage.and consequently you will neither sell new Jewellery.I am reporting you to ministry of corporate affairs with fool proof.
    Titan Company customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Subhadip06
      from Naharlagun, Arunachal Pradesh
      Aug 29, 2024
      Mar 5, 2025
      This thread was updated on Mar 5, 2025
      Report
      Copy

      I have a Gold Harvest scheme A/c. No.15181982 link with my Bank account but due to some reason only two instalments are paid that is 4000/- rupees. I have visited your Premtala Silchar store on last Friday and applied for closing of my said account and required documents also given they told me that within 48 hrs. my bank will be credited with 4000/- rupees but till today no amount received on my bank account and they are unable to answer my query and on 26th of August my bank account hitted and due to insufficient balance NACH failed and my bank account became negative balance. Who will be responsible for this please let me know and oblige.

      With regards,
      Subhadip Gupta
      [protected]
      [protected]@gmail.com
      Titan Company customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        aparna_hm
        Jul 30, 2024
        Report
        Copy

        Address: ecom / online

        I purchased a pair of earrings from Tanishq Ecom site on 24th July 2024. I was charged Rs. 5817/gm whereas their web site itself shows the price as Rs. 5396/gm for that date. I have complained to [protected]@titan.co.in and also to [protected]@titan.co.in. I just a ticket id and no proper response. Even complaining on X didn't help. Ticket id is TKT-[protected] and my order number is SFTQ[protected]. Request you to take appropriate action and get me refund of the excess amount that I have paid.
        Titan Company customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rabish Manishan
          Jun 26, 2024
          Report
          Copy

          24 carat gold coins

          I went to purchase two gold coins on the 18th May 2024. One of the staff helped me with only one coin as there was only one coin available in the store. He assured me that the other coin would be available in 3-4 days and requested me to make the payment. He also told me that he would call me in 3-4 days. So, I made the payment and booked my order. I then waited for another 27 days for the call but, didn't receive a call from the store. So,...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          B
          Bedu Sharma
          from Indore, Madhya Pradesh
          Jun 22, 2024
          Report
          Copy

          Address: 906 mahalaxminagar Indore

          Dear sir
          I have taken gold Harvest plan no[protected] from Indore mg road, I want to get back the money which I have given since the expiry of the period, but till today the money has not been returned. You have to return the money to me immediately or else. Forced to take legal action against the companyWill have to happen.
          Titan Company customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shwetaop
            from Bengaluru, Karnataka
            May 31, 2024
            May 31, 2024
            This thread was updated on May 31, 2024
            Report
            Copy

            Address: 6, Landmark, 17th Cross Rd, next to Bank of Baroda, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102

            I had placed an order for customised diamond ring on 23rd May, Order number-175. All correct details were provided to the store manager and the order was placed correctly.At the time of delivery the wrong product was delivered.

            The store rep told us that the factory team had made a mistake and asked us for 2 days to do a feasibility check.Post which second order was placed on 31st May, order no 197.
            Again wrong product was delivered to us.There has been no proper response by the store executives or the manager.They are simply blaming the other teams.I am shocked by this kind of service and my money is also stuck.Please provide a resolution.
            Titan Company customer support has been notified about the posted complaint.
            May 31, 2024
            Updated by Shwetaop             Also i was assured that I would receive the Akshay Tritiya offer since order was placed within the offer duration.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Bipin Dattani
              from Vadnagar, Gujarat
              May 9, 2024
              Report
              Copy

              I am Bipin Dattani who visited your Ahmedabad show room . Bought a chain and paid Rs 20 K as advance . Before the receipt was made, I requested to change name to Mrs Chandan Dattani.s name but unfortunately, they made receipt of my name which i did not want . Then they expresed inability to change name finally decided to cancel my order . Even to get advance paid amount back, had to undergo lot of formalities and my experience was very bad . It is completely a bureaucratic approach and all became helpless.
              I would certainly avoid going to Tanisq next time . Though it does not matter to Tanisq but I as a customer would certainly refrain from going to your stores in the future. . Thanks once again .
              Bipin ( [protected] )
              Titan Company customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kunalapavan
                May 4, 2024
                Report
                Copy

                Dear Sir,

                I have purchased the Fastrack smart watch from e commerce site it is under warranty after a week it stopped working i contacted customer care and also raised a mail to customer care but no reply from the prestigious company.tje customer care number won't work and customer support through mail othe means is nothing.
                What should I do request to ccaept the compliant
                Titan Company customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Richac717
                  from Hyderabad, Telangana
                  Apr 19, 2024
                  Apr 24, 2024
                  This thread was updated on Apr 24, 2024
                  Report
                  Copy

                  I purchased a ring,due to size issue, I wanted to exchange it, 2nd time, within 7 days of purchase, but company denied

                  Address: Cannaught place showroom of Tanishq

                  Helo sir,
                  I purchased a gold ring from ur cannaught place showroom, on 15 March (Friday)

                  - I purchased d ring, for my sister, who lives in banglore, to gift her.

                  - I connected wid my mom after purchasing, she told me, dat 14 size dat I bought is not for my sister, exchange it for a bigger size.

                  - after 2 days, of purchase, on 18march(Monday), I exchanged d ring on d same showroom for a...
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy
                  A
                  Athri
                  Apr 18, 2024
                  Report
                  Copy

                  The titan smart pro app has been removed from android store.. so cannot install. In iPhone it is not providing any otp. My phone num is india no and dnd disabled
                  Titan Company customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sharmam01
                    Feb 29, 2024
                    Feb 29, 2024
                    This thread was updated on Feb 29, 2024
                    Report
                    Copy

                    GST HSN code fraud and address not matched

                    Address: Lucknow UP

                    We visited Tanishq Jwellery Store & store address is B-118 Indra Nagar LUCKNOW, UTTAR PRADESH, address is "not mentioned" on GST portal as ADDITIONAL ADDRESS and their PRINCIPAL BUSINESS Place is Meerut Uttar Pradesh for same GST no. and HSN Code "71131910" also not mentioned in their GST registration as shown on bill.

                    GST - 09AAACT5131A2ZU...
                    +5 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    P
                    Payasha
                    Feb 19, 2024
                    Feb 19, 2024
                    This thread was updated on Feb 19, 2024
                    Report
                    Copy

                    I bought an expensive fastrack watch and the strap started shredding within 3 months. I went to the store for a replacement strap but none of them had it in Malleshwaram Bangalore ( I went to 3 store in and around Malleshwaram including the Titan service center)
                    When I emailed customer care, they asked me to share the pictures which I did. It took them almost a month to get back to me. Finally they asked me to submit the watch to the Titan store on Margosa Road and they would replace the strap. It has been more than a month since I handed the watch but I have not received any update from their end!
                    Horrible service from Titan - didn't expect such shoddy service from this company.
                    Titan Company customer support has been notified about the posted complaint.
                    Feb 19, 2024
                    Updated by Payasha                     This is the reference number - Case:TKT-[protected] - "Replacement of strap"
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gurupriyagukhan
                      Feb 8, 2024
                      Report
                      Copy

                      False information and customer harassment

                      Address: vellachery chennai

                      I have gold plan in Tanisq velachery and paid all monthly dues for the plan. when I went to purchase gold the sales person gave false information about the product and we came to know just one min before billing. I have informed floor manage reg the sales man behavior and he didn't take any action. they are literally cheated us and wasted our time. then we went to other branch and purchased our jewellery. today I have visited adayar branch...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      S
                      Spoorthi cshekar
                      Jan 25, 2024
                      Report
                      Copy

                      I wanted to buy some product online and have been reaching out to live chat to show me designs once before placing the order. But support informs me they have provided details to store manager and I should hear by end of the day. It’s been months now but not even 1 time I received any text!! Again tried yesterday and today and querying few things- live chat folks have a way to disable my messages and go offline - the worst attitude ever!!! Atleast they don’t have the courtesy to say no it is not possible and find out some other solution! What a shame to a Tata Brand!! My mom and I have several chits added in Tanishq and will be taking that out!
                      Titan Company customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        saurabh bhave
                        Jan 24, 2024
                        Report
                        Copy

                        Address: Tanishq , ghodbunder road

                        Tanishq and caratlane store at ghodbunder road Thane insisted for providing phone number for purchase of a ring amounting to INR 15000

                        I get many promotional calls at odd hours, so I don't provide my phone number for purchasing things

                        I explained that at both places but I was told that unless u provide phone number, U will not be able to purchase a product

                        Please look into it
                        Titan Company customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          ShilpaAgrawal
                          from Kathor, Gujarat
                          Jan 22, 2024
                          Report
                          Copy

                          Address: Titan World,Near IDBI Bank, Race course circle, vadodara, Gujarat,390007, ph: 2652335727

                          As small and simple thing like getting new battery, the price of which was Rs 10, We were charged a service fee of Rs 405!!!
                          Please Help me and refund the amount in my original payment method (my credit card).

                          Date: 01/01/2024
                          Location: Titan World, Near IDBI Bank, Race course circle, vadodara, Gujarat, 390007, ph: [protected]
                          +1 photos
                          Titan Company customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit

                            Related businesses

                            Zaira Diamond India
                            1
                            (10)
                            ORRA Diamond Jewellery
                            1
                            (52)
                            Fastrack
                            1.3
                            (946)