This is to inform you that I have purchased one platinum chain on 22/08/2020 from durgapur showroom and it got torn few days back. So I went to same tanishq showroom with the original bill and the product for repairing but they clearly refused to repair the same and pushing me to exchange it with other jewellery. They are telling me that platinum jewellery cannot be repaired once broken or damaged, it only needs to be exchanged but at the time of purchase they have never mentioned the same...
Kindly help me getting the item repaired asap as my daughter has worn it for only 5 days for the entire period of time
Thanks and Regards,