[Resolved] Utsav Fashion — Decline to offer product alterations

[Resolved] Utsav Fashion — Decline to offer product alterations

M minakshi22

Hi I stay in Johannesburg, South Africa. I had online shopped a product (item code KMU329) from utsavfashion.com. I had the product delivered to my Kolkata home address. I received the product in hand around a month after the actual delivery to my home (my friend brought it to Johannesburg while coming back from India). However, i have made utsav aware of this fact and asked if alterations etc are still possible. They suggested that i can get it altered whenever i need. The product is nowhere close to the measurement specification i has chosen. I cant even get into the product leave aside being small. When i wrote to them about alteration, they suggested that since i delayed in getting back to them, they cannot consider my concern. I have written them an email with the proof that they had mentioned that there is no time limit. All i would like to either get the product altered or get my money back. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

minakshi22

I am utterly disappointed with how Utsav Fashions deal with there customer. There is a distinct difference between their 'before' and 'after' behaviour with customers.

minakshi22

Utsav has come back to me offering a refund of the product price. I told them that all i wanted was some fitting done and not a refund. They have also offered me a 10% discount on product price for future purchase.

Thanks.

Anusha Rangaswamy

Glad you found your issue resolved. I had to return my purchase and after 8 months, I am still waiting for a credit. This is inspite of a USPS delivery confirmation!