American Swan Lifestyle Company Complaints & Reviews

I don't you guys are alive or dead, as no response from many years, you peoples are thieves, and rob money from customer by putting money in wallet or not refunding money into bank, i had also rs 1500 approx in american swan wallet, you will not survive by this type earned money, i have already complained earlier but not can't track that, in our india getting justice is also a crime, only big person can do anything and they get easily anything i. E. Loan

American swan companies site and app both are down and even the toll free is not working. I tried to send them email as well but no response so far. I am not sure from which date they are not operational because i do not visit them regularly. As per the refund procedure, american swan issues store credit for returned products and i had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well i am not seeing any option apart from raising the complaint as i lost my store credits. Total credits were approx rs 820.

American swan companies site and app both are down and even the toll free is not working. As per the refund procedure, american swan issues store credit for returned products and i had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well i am not seeing any option apart from raising the complaint as i lost my store credits. Total credits were approx rs 450.

I bought certain things in american swan and returned a few and the amount was credited as store credits. They said they don't refund partial return items in the bank. I purchased again and returned all items but in this case, i should have received the refund amount in the bank but they said i have used earlier store credits to pay for the order and hence they can't refund and eventually shut down.
I can't contact them on phone or via email.

Hello there,

My complaint is regarding the jeans i bought from american swan.

It's been more than a year that i purchased jeans for my brother to gift him from american swan which he didn't like much because of the loose fit and never wore it.

On my several requests, as i had invested my money into this jeans, he started to wear those jeans a few days ago. After 3-4 use jeans torn up (Stretched) itself from the back right next to the pocket. I got shocked as i paid around rs.4500/- for this piece of junk.
This is new jeans then i thought to get it alter for him so that he could get a little use of it, and the tailor even used a piece of cloth inside while stitching so that it doesn't get torn again but this bad quality stuff of this jeans got stretched again at the same place.
Can't upload the picture as the file size is bigger than 2 mb.

I request if there is any possibility so i could get my money back or exchange of product.

Thank you!
Rajni raghav
Email: [protected]@yahoo.com

American swan site and app both are down. I tried to send them email as well but no response so far. As per the refund procedure, american swan issues store credit for returned products and i had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well i am not seeing any option apart from raising the complaint as i lost my store credits. Total credits were 750 rs.

Hi
I m kavita dhir i had purchased yellow short in 2015 i refund this product size issue plz gave me ballance many time send u mail but u not reply yyy plz send me customer care no plz solve my problem i was return this for size issue. If i forget my return payment but ur co. Remember this thing y r u so late for refund answered me
Reply me
Thanks
Kavita dhir

I have been purchased cloths from american swan online store but some outfits were not of good quality were returned due to their low quality and size problem, according to their policy they returned the amount in form of credit walleet which can be used dor shopping again. but after some days when i checked the websites shows that they are not acceptng orders they will be back soon but sometime later when i checked again site was closed. they didn't eturn the amount worth rs.1500/

American swan companies site and app both are down and even the toll free is not working. Before 7-8 monthd they are not operational because I visit the site regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity (Rs 650). I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits...

American swan companies site and app both are down and even the toll free is not working. I am not sure from which date they are not operational because I do not visit them regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity (Rs 400). I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits...

I purchased 2 items and due to bad quality of products, returned it back. Even my store credit for more than 500 rupees struck. The site also closed and no customer care support . But now came to know that there is no existing website, even cannot connect to customer care and app is also not working. E-mail cannot be sent to the given mail address. How come these e-commerce website cheat on us???? any solution...???No hopes on these websites...better not to save money(wallets) on these e-commerce website...

Sir Please tell me how cn I use my ameican swan credit wallet.I have a more than rs800 in account. But company websites is run way thay didn't pickup the call and didn't reply my mail. What shood I do now.achully I'm shopping online clothing but the product is not good so I replaced it.but thay didn't given my amount in account.thay are credit in my American swan wallet.

American Swan Lifestyle Company — Not refunding the store credit.
I have purchased from American swan india
And paid for the product
But I have received different in size So I sent it back to American swan life style

My product amount was 1400

And it is received in forum of

American swan credit account

But I am not able to use the same

And also not working of there site

And also costomer care number

American swan companies site and app both are down and even the toll free is not working. I tried to send them email as well but no response so far. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits. Total credits were approx Rs 700.

Please help.

I have bought a product from American Swan in the month of august 2016 .
My ORDER NO: AS[protected].

Due to the issue in size i made it return through Currier at you ware house Address.The Product was received there on 30 august 2016.
It was intimated that the cost i payed for the product will be credited to my American swan Wallet with the cost of Currier .
Since that Time i have made number of queries and request to get my wallet amount so that i could have a next purchase, but i didn't get any response
from customer care executive.

Also i did the previous mails to these available sites but diidn't get response after 7 september.
i have approx Rs 900 for that refund is not made.and now site is also not working

I am not regular to open website of American Swan. But from 5th Feb-2017, I am also trying to open the site of American Swan, but unable to open. I have credit amounts of Rs. 805 on its on-line ballet. I want to use this amounts to purchase another product.

Whether the amazon website has been closed, I am not sure.

How would I get my amounts back.

Nagendra Kumar
[protected]

American swan companies site and app both are down and even the toll free is not working. I am not sure from which date they are not operational because I do not visit them regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity (Rs 1600). I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits.

I bought a product from American Swan website, but there was some issue with its size, so I returned the product. The had the provision of giving store credits. After few days I received the credits in my account. Till then all the services of American Swan were fine.But one day I tried to open the website, it did'nt opened and I want my money back.
Store credit: 726 Rs

American swan companies site and app both are down and even the toll free is not working. I am not sure from which date they are not operational because I do not visit them regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits.

Customer Id : [protected]@gmail.com
Refund REceivable : Rs. 1179/-

I had Store Credits with the Site of Rs. 1179, w.e.f Aug 5, 2016.
Post which, I have been trying to access the site from Oct 2016. Initially, the Website opened but there was an error message saying that they are not taking Orders Temporarily, which I ignored, thinking that the site was under maintainence and would be up and running soon!
However, the next month on, the Website never opened, Emails o the customercare bounced back and Phone calls never went through!

How unprofessional for a website to suddenly stop services and abscond like this with the customers money!!

Please help with Refund of the Money to my Credit Card/Bank Account!