Cloudtail — my refund not even initiated

I had ordered 2 adidas t shirts.. Eqtyel and syello 176 cm from amazon via cloudtail pvt and prepaid them.. Moments after i checked the review about cloudtail on websites regarding it's fake products i cancelled it and expected for my refund now it has been almost many days they have not even intitated my refund and given me my money back. The money was 3k. 1.7 and 1.3 k for both tshirts. They don't pick up calls also and also they don't initiate refund on amazon and plainly cancelled my order...