Club Factory — 4 products

I have ordered 4 products from club factory and haven't received single one yet. One ordered was cancelled, they asked me to wait to reflect its refund but still i haven't received any refund yet. Also, rest 3 products, they too have no clue where are they at the moment. Now i want my money back. When i am texting them on instagram because i can't contact then through app (Because of app band in india). They are not reverting back.