Club Factory Customer Care
Club Factory
Customer satisfaction rating: 27%
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3612
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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3873
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1341

Customer satisfaction rating
27%
Complaints
3612
Pending
21
Resolved
937
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Club Factory Complaints & Reviews

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Club Factory — shoe - men's wear

 MSNavish on Sep 20, 2019
Dear sir, as i have placed a shoe order on 09/08/2019 and delivered on 29/08/2019. I have asked to take back this product since i was not satisfied with that, called to the customer care for several times but had no response its really horrible and i want that to take back.
For delivery it has taken long period and the feedback is very worst service.
Kindly transfer the amount back to account on or before 21/09/2019.
If this matter is not taken serious i will report it to the management the same....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — unable to withdraw refund amount

 vandanadhawan on Sep 20, 2019
I have ordered a dress from club factory on 28 august 2019 and got the delivery on 3 september but the dress material (Semi stitched) was not proper in size so i returned it. I got refund amount after deduction of pickup charges of rs. 90 (Never expected from any of the shopping site) in usd which was 6.7 usd while i paid in inr. Now i am unable to withdraw that money to any of my account or wallet. Ideally refund must be in the same mode by which payment is done....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — I am complaining about late delivery of my order

 Lalati Vishwakarma on Sep 19, 2019
Dear club factory, this is lalati vishwakarma here, i had ordered a few products from your site which is to be delivered by 1st of oct. My order no is so[protected]. I had raised a complaint regarding late delivery of my product so that i could receive those products early but my problem has not been resolved instead it has been delayed due to some reasons. And now i think i should cancel my order as i won't be available to receive the product as i had already mentioned in my earlier complaint that i am going out of town on 25 th of sep 2019. So please help me out of this problem. Please.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund for my order

 Harnoor Bindraa on Sep 19, 2019
I order an extra small T-shirt and medium denim skirt order no : SO[protected].. I received my order after 15 days.. no issues I accepted that..but when I received it I got XL size for both my items which is highly unacceptable.. Iā€™m just so disappointed and I feel harassed.. there is no customer care service..No one picks the call on helpline number..
I feel ordering from club factory is the biggest mistake of my life..
WORST COMPANY WORST SERVICE.. I want REFUND for my order asap!...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — I didn't receive my product

 indira priyadarsini girijala on Sep 19, 2019
I didn't receive my product so[protected] but in app status is showing delivered, i called customer care then he told to install "anydesk" app and asked me the card details along with cvv, i came to know that he is a fraud and i didn't share my details. He didn't even ask about my order id, date of shopping, transaction but he simply wants my card details to steal money....
Complaint comments  Read comments [1]Complaint category Online Shopping

Club Factory — partly received order

 Imkmano on Sep 19, 2019
I'm manojkumar. I'm using club factory.
I ordered a adidas unisex ankle socks (Pack of 6 pair) on august 1st 2019 but i'm received today only 3 pair.

I'm paying for 6 pair and i'm receiving 3 pair only how it can be possible.

Here i'm attached photo copies and order details for your reference.

Please do the needful as soon as possible.

Tracking no:[protected]
So no: so[protected]

I made a complaint against them in [protected]@clubfactory.com on 7th aug'19. But they never respond back still now....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — shorts

 Roopa Ahuja on Sep 18, 2019
This is barkha,

Recently I have ordered shorts for my father but it is too short.
And now i want to return this back but i am not able to do so.
Below is the order number for your reference -
SO[protected]

I request you to please help me to return this back as i have no use of that now.

looking forward to your immediate and positive action on the same.

Regards
Barkha...
Complaint comments  Read comments Complaint category Sports & Recreation

Club Factory — mens cardigan jacket jumper knit pullover coat

 Jaydeep Sanghani on Sep 18, 2019
I have placed 1 order to buy a product named "mens cardigan jacket jumper knit pullover coat", payment was successful, but suddenly after few hours my order was cancelled without any reason and a SMS was received which only mentioned cancellation of order and not mentioned reason, my money was refunded but it's on my club factory account and in dollars though I have paid amount in INR, I complained to customer care of company but they are not giving justified reason for cancellation of order and giving refund properly
My order number is[protected]...
Complaint comments  Read comments Complaint category Products & Services

Club Factory — order not yet delivered more than a month of time

 DapthiVicky Selvaraj on Sep 18, 2019
Very very worst app!! Club Factory u just go to hell...!! Received my order by prepaid mode of payment on 17.08.2019.. its been one month..but still not shipped my items..status showing 'under customs clearance' for abt two weeks.. wat d hell u r doing?? And ur customer care service.. awesome..always busy..busy...šŸ˜”šŸ˜”šŸ˜”
Do refund my amount ASAP!!!
MY ORDER ID:[protected]
Do refund my amount ASAP!!!
MY ORDER ID:[protected]...
Complaint comments  Read comments Complaint category Utility Services

Club Factory — I want my order on 19th sep

 Suzi Shah on Sep 18, 2019
I have ordered so[protected] shoes on 29th aug, delivery date was 16th sep, not received my product yet. Tracking no [protected]. I want it before 19th sep.
[club factory] the package for your order (So[protected] has been shipped by xpressbees ([protected]) from cf warehouse. Click here for detailed tracking info https://app.fromfactory.club/user_center/tracking/SO[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — regarding refund of my order

 Rajeev kumar purvey on Sep 18, 2019
I ordered first time from club factory (Jbl earphone c100si) at price of 290ā‚¹. When i received this it was not good so i decided to return and search customer care numbr frm google, the no. Was [protected].
He adviced me to download quick support (Team viewer). I know this aap so i regret him and returned frm original club factory app. Just he want to hack my phone and want all data frm my phone....
Complaint comments  Read comments [6]Complaint category Electronics & Appliances

Club Factory — leaking your personal data

 Sony Exporters on Sep 18, 2019
I got a call from[protected] and they said they are from club factory and i have won a lottery to claim that i have to pay some amount and when i said i don't want any money they started using abusive language and they even have our name number and our full address which i registered in club factory. So how come they get all my details. That means club factory is selling my personal data to them...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — I'm complaining about defective product

 Mehak badhan on Sep 18, 2019
I've ordered a gucci perfume from clubfactory the product smells like detol the moment i applied it on my wrist it gave me rashes and my skin was burnt... I'm talking to the customer care service of club factory from last 15-20 days but my issue is still not resolved first they said me courier boy will take 2-3 days to come and take the product back then they said plz courier it to the seller by yourself then they denied to refund the money in cash but in club factory bal. And #... And then these people said me that the product is not refundable....
Complaint comments  Read comments [2]Complaint category Cosmetics

Club Factory — ordered product is not delivered yet

 Sheeba R Parveen on Sep 17, 2019
I have ordered some products worth 1200Rs from club factory app a month ago. The estimated delivery date was 15 days back. And yet the product has not been delivered. I have already payed through net banking for the items. There is no option of refund in the app. So I want the product delivered as soon as possible or if that's not possible then I would like my refund....
Complaint comments  Read comments [1]Complaint category Other

Club Factory — no update on order shipment

 Shivanijogdand on Sep 17, 2019
My so number is so[protected]. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — fraud call by the company

 Anjali Chhimtwal on Sep 17, 2019
I ordered a shirt with order id so[protected] on august 19 2019. The order delievery date was september 6 2019 but the order was delayed.
Today, i call a number as club factory customer care number - [protected]. They told me that my order has been cancelled and amount is refundable. They ask me my card details and within 10 minutes 4000rs has been deducted from my account. Then, they told me that money is in hold and assured me that i will get my total amount including club factory order money by 4pm today. But, after that they ask me to download an app named -'anydesk'
Then ask me to...
Complaint comments  Read comments [3]Complaint category Online Shopping

Club Factory — wrong product, reverse pickup done still refund not issue.

 anigam55 on Sep 17, 2019
Dear sir,
Club factory send me wrong product then i make request for refund, order reverse pickup but still refund not received. Support not giving any satisfaction answer. So i request to you please help me and take action against this company.
I have attached all receipt.
Company leaking customer data, fraud caller's call me on behalf of clubfactory.
Please call me or email me
[protected]@gmail.com
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund amount issue return id : son19083004455086463

 Ponsurya on Sep 17, 2019
I ordered a dress material from club factory but when i received that product the the colour is different... The quality is really so bad... I had to return and followed the procedure as directed but despite the return status say received i haven't got the refund and it has been more than a three weeks.
I will never buy anything from this site if i don't get my money back because i started lost my trust from club factory.
I hope that you will solve my problem asap
Thankyou......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — return the receive shoes

 rajit kumar on Sep 17, 2019
This has to inform you that i ordered a shoes item no. So[protected]. I received the item 4 days ago but the receive shoes small in size so i want to return it. I inform you to kindly give a proper guidelines as soon as possible. So please refund me.
My account no is [protected]
Ifsc code sbin0011973
Phone no is [protected],
Emai id [protected]@gmail.com...
Complaint comments  Read comments [2]Complaint category Sports & Recreation

Club Factory — product is showing delivered, but it's not delivered

 Sunseem Sharma on Sep 16, 2019
Very bad experience with club factory.I have ordered 2 dresses 1st time from club factory on 17 Aug'19 and my item was showing deleverd on 7th September, however I haven't received product. When I was trying to complain.it was showing I need to wait for 2 more days, hence I have waited till 9th September'19.later I have called them to ask the update..call support team diverted to chat support. When I contacted them via chat..they have shown prove of delivery, which was not accepted at all. It was not sign by me and without talking any confirmation and resulation they have closed ticket 399708.
Complaint comments  Read comments Complaint category Other

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