Club Factory Customer Care
Club Factory
Customer satisfaction rating: 23%
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1033
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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3043
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1036

Customer satisfaction rating
23%
Complaints
1033
Pending
110
Resolved
211
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Club Factory Complaints & Reviews

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Club Factory — dress is not yet delivered

 Surabhee Gupta on May 25, 2018
My shipment awb[protected] is not yet delivered. The personnel had called me last week Thursday (17th May'18) for the delivery of the dress. That day I wasn't in office and had asked him to come and deliver it the next day. Till day I haven;t received any calls with regards to the delivery

I have been trying to contact on the number([protected]) provided on the SMS for past 4 days. The only message I am getting is - "the number you are trying to contact is riding, please call back later."

Please help with the delivery of my dress...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — time machine

 Shital Sawant on May 25, 2018
Purchased fast track watch combo from this time machin99, i recevied order, item worth is 1280 but i get watches not even worth of 100 rs and have different brand, its too local quality watches,

Before ordering i could see return policy on website but now after product delivery i even didn't find anything to return it.

Please do need full, if you need any detail i will provide.

Thanks...
Complaint comments  Read comments Complaint category Electronics & Appliances

Club Factory — non-receipt of item after making full advance payment

 Nk Mani on May 23, 2018
I placed an order with club factory as per their order no. S[protected] on 06.05.2018. At the time of placing the order i was informed that the item against my order will be delivered by 18.05.2018. However, they have still not delivered it and whenever i remind them about it they keep saying that they cannot tell any date when it will be delivered and gives unrealistic answers about its delivery. Ultimately, i asked them to refund my money and that too they refused saying once the order is dispatched the value cannot be refunded. But where they have dispatched it and when will i get it is still a...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — I received damaged product

 Mann Inder Saini on May 23, 2018
I purchase watch (Men's leather business mechanical watch) on 11th may from club factory india pvt limited, i received the same damage watch on 23rd may watch - mirror was damage fully, the function of watch not in working condition,
Order - so21483864
Item - wat[protected]n
Hs code - [protected]
Product - men's leather business mechanical watch
I fully unsatisfied with the product, customer number was also given wrong,
[protected]...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Club Factory — order is not delivered [Resolved]

 ali99999 on May 23, 2018
Hi,
I've placed the order of bag (So[protected] on 9th may 2018. It is showing that the product has been delivered at destination city bareilly on 18th may 2018 through gati courier but i didn't receive any product yet. I have been calling gati courier service since 18th may, they are saying the order is in bareilly godown only and will be delivered with a day or two. So today is 23rd, it's been 5 days.
Is this your services, it's pathetic.
Look into this matter and get the concerned resolved asap....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — cheap quality product listed as huge discount

 Saurrav Manot on May 23, 2018
While shopping at club factory u see all products shinny and with huge discounts . Like a belt was up for 130 RS from 1000. But when I received the product it is not not worth 10 RS. Such cheap quality product. All products fake and no customs or any brand involved. Please refund my money or I will file a crimminal case. I have already returned your product .not even my maid will use such product. How are u on Google app store ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund of return of order so16350120

 skbhagal@gmail.com on May 22, 2018
Not yet received the refund of return order of goods so16350120.

Goods returned to your noida office 28.04.2018.

Iam continuesly following with your supporr team, but not get my refund.

Your team is giving false reply amd asking same information day after day.

I have provided them all the information, pod of courier delivery to your noida office of goods returned.

Till date refund is pending.

Requuest you to refund my money....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — I have not received my product

 Sukalita on May 21, 2018
I didn't get my order no. SO19719277.
I got the message that It got shipped by ecom to india, and till yesterday status was showing as"delivered by 18 May", today is 21 May and now, My club factory app got logged out automatically and after log in I am not able to see the same order anymore.
And I haven't yet received my product.

Please help me with the delivery or else return my amount.
Please take action ASAP.

Thanks,
Sumita Kalita...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund not received transaction thru paytm

 2207rati on May 21, 2018
My order no so16881717 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Still i have not received this refund in my hdfc bank account.

Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

An immidiate response will be highly appreciated....
Complaint comments  Read comments [2]Complaint category Other

Club Factory — invalid tracking details

 Prerna Kujur on May 20, 2018
I ordered as a guest user, since i was was facing some issues in logging in. I even contacted the clubfactory through email they replied for the first but when i shared my problems i am hardly getting any reply. This is the first time i ordered something from this site but the response i am getting from it, may be it would be my last order from club factory. Guys you are loosing your customers because of your services. Hope you will resolve it soon. Anyways my order no. Is so22545825 either give the details to track it or cancel the order and give me back my money....
Complaint comments  Read comments [1]Complaint category Products & Services

Club Factory — I want my order asap instead of refund

 puii ralte on May 20, 2018
The 4items that i ordered is so delay.. I ask help from customer care and they said it has been cancel... I dont cancel it tho and i seriously need my order, its for occasion thing... I already complain about late delivery but you said to wait kindly 3-4days and get it but still cant get... So please let me know when'll i get my order...???
This is the first time and worst experience ever...
I jus want my order imstead of refund...
I need it asap
Order no:so20085307
Phone no:[protected]
Email:tluangpuiiralte2323@icloud.com
Please kindly reply me as...
Complaint comments  Read comments [1]Complaint category Online Shopping

Club Factory — cancel my order

 thejasri on May 20, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so22639612, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Club Factory — my order still not receive!! they said it cancel i don't cancel it tho.. what happened? what online shopping is this? please help

 puii ralte on May 20, 2018
I already complain bout i dont receive my order still and almost month, you told to wait kindly for 3-4days and receive it.. After the day passed i still dont get and ask help from customer care but they said my order has been cancel... I dont cancel it tho and really need my order instead of refund please check for me again... Ill eait tou and wanna know too when'll i can get?? I order it for occasion things (4items) i need it asap like i said it before.. Please do something, this is the second time of complaining for me... Please help please
Order no:so20085307
Phone no:[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — my order still not receive!! they said it has been cancel i dont cancel it tho.. what happen? what online shopping is this? please help

 puii ralte on May 20, 2018
I already complain bout i dont receive my order still and almost month, you told to wait kindly for 3-4days and receive it.. After the day passed i still dont get and ask help from customer care but they said my order has been cancel... I dont cancel it tho and really need my order instead of refund please check for me again... Ill eait tou and wanna know too when'll i can get?? I order it for occasion things (4items) please help
Order no:so20085307
Phone no:[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — bank fraud

 ploiu on May 19, 2018
Iput a order of rs 562 on 9 5 18 (#so[protected]. And another order of rs.337 on 10 may and we received 2nd order but not 1st one. We called the helpline no which was given on the corrier envelope. ([protected]). We made a contact with him (Avinash) how can i help u from club factory customer care-he asked. Asked for debit card and made a fraud of 18000......
Complaint comments  Read comments Complaint category Credit Cards

Club Factory — non delivery of ordered items

 Bah boy on May 19, 2018
The product that i have bought is wild pearl hook earings of rs 61.21. I have paid it on 24/04/2018, order no so18881122. The couriers service (Express bees) from shillong have failed to deliver this thing thought it was mentioned as delivered. When contacted they fail to give any satisfactory response.
I am afraid that if i order an expensive article it may get lost.
Kindly take note of this....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — I haven't received 2 items.

 Vidya vijayan on May 19, 2018
Order # so20331933
I have ordered total of 15 items. But have received only 13 items on 16.5.2018. The items which i havent got yet are the following:
1. Multifunctional plastic storage box khaki 44*30*25 cm
2. Temperament leaf drop earrings

Remaining 13 items was good enough. Please send it to me or refund me the money as soon as possible.
I am attaching a photo along with this message...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — delay in delivery for more than 12 days

 Kanishka Rohatgi on May 19, 2018
Order no. So20965786
Tracking id[protected]

I had ordered two products the order id and the tracking id to which are mentioned above. Its already been 12 days since i had ordered the product and i am unable to recieve a clear status of my order. When i had ordered the product i was said that the product will be delivered within 15 days and i dont have any information about the product as of yet.
On calling customer care of clubfactory i recieve the message that the product has been shipped and will be delivered asap. But on calling the e-commerce website they say that...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — the process of refund is taking way too long

 Sederoko on May 18, 2018
Hello CLUB FACTORY
I've ordered a hoodie worth rs -1745 but the material doesn't even match the picture nor does the design or the print it was one of the worst product which I've received until now from CLUB FACTORY so I've returned it n the parcel is also already delivered on 15th May yet on the app it still shows nothing on the app my order :
number is SO18932428
Tracking no: [protected]
CLUB FACTORY PLEASE don't let my hopes down on you guys please and deposit the money ASAP cause I need to re- order again so please do check out n let me know ASAP hoping to get...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — I have not received my product [Resolved]

 Huckleberryfinn on May 18, 2018
I have not recieved my product so20420149 from club factory. I was supposed to get it on may 14th, i didnt. And when i checked my app account it said i have already received it. I want the product or refund the money back. And i cant seem to contact them as none of their customer care numbers work. They have cheated me off my money and have lost their goodwill with me....
Complaint comments  Read comments [1]Complaint category Online Shopping

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