Club Factory Customer Care
Club Factory
Customer satisfaction rating: 1%
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696
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2412
down
819

Customer satisfaction rating
1%
Complaints
696
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Club Factory related photos (162)

Club Factory Complaints & Reviews

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Club Factory — it's been almost 20 days I'm yet to receive my order

 S Vichare on Feb 20, 2018
I had placed my order at club factory on 01st Feb 2018 and also paid for the same. Having said this I am yet to receive my order. On checking the website for tracking my order it reads "Processing Estimated Delivery Date: February 19th". Today is the 20th and yet no sign of my Order. Can you urgently revert on my order status please and confirm by when will I receice my order. Order No SO13261571...
Complaint comments  Read comments [2]Complaint category Online Shopping

Club Factory — I am complaining about club factory: half order delivered

 sumaira@123 on Feb 20, 2018
This is very bad and worst experience with club factory i have order 3 bag sets and 3 make up bags and one bracelets but i did not receive the full order 1 bag set is missing although i have paid for full. Also i have shared screenshot of the products to your Customer support as well but could not get any response from them. i am not requesting you this time i am warning you deliver my products ASAP otherwise we will not wait for your replies and reverts we will file case against your frauds and making fool of customers. As per complaint record i think i have enough supporters to suffer your company.
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — delay in receiving the order

 swethaR on Feb 20, 2018
Hi Team,

Your app shows that the order is has been shipped to GATI but they say that the tracking number is incorrect. Could you please help me in tracking the same. Estimated delivery was 19th FEB and I have not received it yet.
Request you to provide me with the proper tracking details or customer care number with which I can go ahead and track the order.
Order number is SO13265961....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — items not delivered

 Shradha24 on Feb 20, 2018
I placed an order with Club Factory(which i regret now) on 4 Feb with 3 items in it. Yesterday i received my parcel with only one item. other 2 items are :
(1) Fat Mm Cartoon Casual Loose T-Shirt
(2) Fall Large Black White Striped Blouse
I called on that customer care number in India and they were asking my card details. but i already have read complaints where those people cheated and withdrew money from their accounts so i didnt provide them my card details.
Now i request you to kindly send me those remaining items. or contact me on my phone ( you must be having...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Club Factory — incomplete order received

 hamidali8888 on Feb 19, 2018
My order id is so13183742. I placed my order on 30th January 2018. I have received my order on 17 Feb. 2018 but it’s not complete. I have paid Rs. 1926.47. I have received items worth Rs 1606. I request them to please give my full order. The order was done by the mail id hamidali8888@gmail.com. Please send me my complete order or refund my money back.
Hamid Ali...
Complaint comments  Read comments Complaint category Jewelry & Watches

Club Factory — courier not yet received. delivery date already passed.

 shawnz4u on Feb 19, 2018
My order no is SO13275199.i have order on and made payment also on[protected]. I have received confirmation also that it will be delivered in 19th feb 2018 but I have not received the same, infact the shipping courier number which you have given is also incorrect. I have called GATI your courier partner, they are telling that no such number exist in their system.

When will I receive my courier, I have paid 3350 by Paytm.

Request you to please check and revert...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — my order not yet delivered

 Kajol Biswas on Feb 19, 2018
Please provide me with the update as d customer care number are not reachable so pls tell me wen my order will be delivered??as it is not giving any update neither I can check my status as it is showing d phone suffix doesn't match with the order number... please provide the order soon nd provide me with the status ...and please provide me email-id nd phone number of complaint...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — I haven't got my refund

 Sharmistha Kundu on Feb 19, 2018
Hi,
I have order some product from club factory, after place order they showed me that 2 product is out of stuck . I have received my order but i haven't received my money . My Refund Id : SOR[protected], Its been 20 days now, please look into my concern and make my refund i really need my money back .

Thanks
Sharmistha Kundu
Order number - SO13262798
Related Product - Loose knitting cotton tank top
Refund Amount - 957.75...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — not receive full order

 Shivangi Nigam on Feb 19, 2018
I have placed an order of 5 Items on 05/02/02018. I received only 1 item out of 4. I also had a conversation with your customer care executive (Raj Aryan from west Bengal) regarding the issue. He is asking card no for the refund of those 4 items which i did not received.

As per my knowledge asking card no from the customer is sevior offence.Please look into the matter and solve on priority basis. Deliver my full order or refund me rest amount with in 24 hrs.

Order No :- SO13436382...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — fraud committed by the executive of customer care of your company.

 davinder999 on Feb 19, 2018
I had ordered some product from your club factory. I want to return the same due to defective piece. I call on your customer care no.[protected]. He assured me that the company will return the money and asked my credit card number by which i have made the prior payment. Thereafter he asked me the otp number received by me, which i told him. Thereafter he wanted to know my cvv number, which i did not tell him. Then i received a message that amount of rs.9520/- was spent at pay zapp wallet, which i did not use. It is therefore requested that the abovesaid amount refund to me and action be taken against...
Complaint comments  Read comments [2]Complaint category Credit Cards

Club Factory — tees

 Ibrahim Tajpur on Feb 19, 2018
Hey!! I had buy 5 tees from club factory and its approx delivery date was 13 jan from that day everyday i got the message that your dilevery will be soon and it is delayed due to some reason today is 19 jan and i had not got my order please at least contact me or help me in getting out of this and please if you are taking online transition then do the delivery as soon as possible.
_ibrahim tajpur...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Club Factory — shoes-deliver

 Prasad906 on Feb 19, 2018
Order number: so13845617
Shipping address: g prasad
Continental automotive india pvt limited, 9th floor, gold hill supreme software park, shantipura road, plot no:21, 22, 27 &28, electronic phase 2, hosur road, bangalore-560100
Bangalore
Karnataka
560100
India
Phone: [protected]

Can you please contact [protected], name: sagar garla if i am unable reach and he will be available on weekdays in the above mentioned address....
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Club Factory — www.shoes.com

 Samarkhann on Feb 19, 2018
Club factory custmer careno[protected]for callme so again your order saman for refund please call help line no[protected] so any one question so radical rejection disney atty 1st watch at ffs at do go is so races ah fu tree at wry wii so yrs so yes so rss california shiseido shiseido doorstepdisgust stop augusto downstairs stuck so there's why do dhib...
Complaint comments  Read comments [4]Complaint category Online Shopping

Club Factory — item missing

 Jiya juneja on Feb 18, 2018
I have ordered 19 jewellery items on 5 feb 2018.. My order was delivered on 17th feb 2018 when i saw my products all has been available except one big circle hoop earrings which was for rs. 53.. My order was...
2 pearl double stud earrings
3 elegant imitation pearl choker
1 vintage fashion hollow earings
1 flower crystal stud earrings
1 rhinestone pearl goematric after hanging tassel earings
1 crystal water drop long earings
2 personality bohemian earings
1 bowknot zircone pearl hairpin
1 pearl multilayer fabric bracelet
1 tassel...
Complaint comments  Read comments Complaint category Jewelry & Watches

Club Factory — payment related issue

 Shrishti Kashyap on Feb 18, 2018
I placed an order for a top and did the payment. Payment was successful and money has also deducted from my account. But now I got a mail that my payment to club factory is failed. So I want to know is my order confirmed or not? And if order is cancelled uptil when will I get my money back to my account??
And there should be a custom care number for contact...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — money deducted and didn't rcv order

 megha909 on Feb 18, 2018
Order no. So13347123
Only 2 out of 4 items are delivered after more than 15 days. Trying to contact on the mentioned phone numbers and chat on the given chat account but no response. Please either send the order or give my money back. Rs 2023 i paid.
Phone no: [protected]

Ordered on feb 3
Part of the order that was of less than half price is delivered that too i want to return but no one is responding. Please help me get my hard earned money....
Complaint comments  Read comments Complaint category Other

Club Factory — tracking information related to my dress that is dark purple gown

 10nov91 on Feb 17, 2018
I have ordered a dark purple gown on 7 february 2018 and till now i didn't recieve my dress. I have got successful payment message on my mail and one recent message of shipping and a tracking number which is not working and also they have provided a link which is denying access to me saying that i'm not authorized for it... What should i do... How i get information or track where actually my dress is??... Today is eleventh day from the day of purchasing and i have not any exact information of my dress... Actually i have ordered it directly from the site of clubfactory in my laptop... I don't have...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — two items of orders are missing [Resolved]

 Thea on Feb 17, 2018
Sir/mam,
I ordered 14 dresses for women and kids last january 30, the delivery came today but i only received 12 items. Two of my orders are missing. My order no. Is so13217220. The missing items is sweet shoulder petals wedding dress and short sleeved chiffon long dress. I paid you right for my orders. So you should ship us the right parcel too. Please do something about it. Thank you and waiting for your kindly response....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — dark purple gown

 10nov91 on Feb 17, 2018
My order no. So13474187 and it has not reached yet and i'm not able to track it also... (https://app.fromfactory.club/order/SO13474187/detail)because this link provided by club factory is denying access to me... Saying that i have no authorization... Please let me know where exactly my dress is and how many days it will take to reach me... Please give the exact date so i'll prepare to recieve it... I am also attaching the screenshot of recent mail that i recieved... Please send me the exact location and information of my dress. My order id is 201802061655066586364...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — half order received

 csinghal on Feb 17, 2018
Order no: so13127028.
I have order five products on january 29, 2018 and got the estimated delivery date of february 16, 2018. I have received three products on the date of delivery and two of my products are missing i. E. One pair of shoes and one pair of jeans.
Kindly help me out as they are not giving any information, they have given me the awb number of the order but that awb number packet i have already received, which clearly states that it contains only three items....
Complaint comments  Read comments Complaint category Online Shopping

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