Club Factory Customer Care
Club Factory
Customer satisfaction rating: 1%
Submit a Complaint
265
COMPLAINTS

Club Factory Customer Care

Club Factory

FacebookLinkedInGoogle+
Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
283
down
102

Customer satisfaction rating
1%
Complaints
265
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Club Factory related photos (57)

Complaints with pictures are more trusted and informative    View all

Club Factory Complaints & Reviews

Sort by:

Club Factory — not yet delivered

 Ipsita Banerjee on Nov 24, 2017
Dear sir/ mam kindly check my order details number is SO7166571 . I ordered on 15-11-2017 but not delivered this order and my online payment is done. I would like to know when my product will be delivered? It has been more than 10days I have not yet received any information . Tis is the last message I received on 17/11/2017 -----
[Club Factory] Your order No.SO7166571 has been shipped by GATI. Your tracking number is EQ950082934IN .
Kindly revert me back....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — worst quality

 Pratibha28 on Nov 24, 2017
First of all they demand only online payment. Many customers new on the app, would be hesitant to trust the app. And rightly so, because once you do get the order, they part from any further responsibility...like they no longer care about the customer and whether they did /did not like the product.

I ordered 3 items are substandard that also to the lowest grade. all ITEMS are worse than Foot path items.They send bad quality material & bad stitching. i need return my all items order no SO6942191...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — delivery time to late

 Sayed Aryan on Nov 24, 2017
Hi.

It's almost 15days I have ordered the product still I have not got it..this is my tracking number1540311522286.pls let me know wen can I accept my order to my destination reaches..because I had ma friend birthday today I wanted to gift it.its disappointed were can't give a gift on his birthday..pls check n let me know exactly date when can I hope my products I'll.reach to me.. thanks...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Factory — are you providing delivery to saudi arabia jubail

 Hunaiz on Nov 24, 2017
Just want to know is that delivery available for saudi arabia, in how many days
I want to ordered few things, already in my cart now so please tell me if any problem in delivery for ksa customers, mostly are compalining in reviews which i have seen.
Because i am paying through my credit card and below there is a notice for custom policies etc only for saudi
Kindly answer asap

Regards
Hunaiz...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — product was not received in expected delivery date

 karthiga veni on Nov 23, 2017
It's been more than a week my order is yet not delivered. My order number is so6474797.
I can't track my order due to no proper tracking number was provided to me.
I tried to call gati shipping center they responded like my tracking id is invalid.
My tracking id is 663645327
No message, no email regarding delay of order
So i request you to send docket no. And tracking id asap to my order....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund has not been done

 Priyanshi20 on Nov 23, 2017
In order so5445555.. I have shipped 4 items to club factory return center all together. But only for 3 items refund has been initiated. Its been 1 month and the refund has not been processed for that returned item. I have lost all. My trust to club factory. Returned item no is bag[protected]
Returned date :31st october
Ck043537879in is the tracking no.

Another issue is :
In my order, 1 item didn't come in the package.. It was missed.in order no. So5714614. I didn't receive the item fashion long sleeved coat. Item i'd is : cja000459465n. Total items i ordered in...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — responsibility regarding orders

 Amrita Vaid on Nov 22, 2017
It's been more than a week my order is yet not delivered
I can't track my order.
Costumer no. Also not going
I called shipping costumer they so6953359 is not a tracking id and there is
No message, no email regarding delay of order
So i request you to send docket no. And tracking id on (Amritavaid37@gmail.com)
Its the height of irresponsibility. The customer care service is of no use. The application does not hold any meaningful information. Its just a waste of time shopping on this site....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — product not delivered - order# so6880160

 Prachi Kulkarni on Nov 22, 2017
We have placed order with clubfactory on 15-nov and made payment as well. We are getting order status message as 'shipper is closed' - on 18-nov. Order status on 19-nov is 'not picked package'.

We tried contacting clubfactory support but didn't revived any response.

This is very frustrating as we are not able to track our order in gatti as well.

Hopping for cooperation....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — account debited but payment failed

 inoue on Nov 21, 2017
Hi there! I thought this company was helping us out to get a better cloths with cheap prices but when comes to money transaction... It really went onto disaster... When paid through paytm, the transaction failed but the money was already depited from my account so can you please help resolve the problem to why my payments were failed but they have already depited my account. I'd be very grateful if my transaction gets done.
Thank you...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — order no so6818463

 Shipra Shukla1 on Nov 21, 2017
Dear team,

My order - so6818463 is not got delivered and was not able to track as well was waiting now received the mail this item is not available so they are refunding my amount, still i did not received the amount in my any account and also the product is available i can see in the aap.

May i know the reason why this happen to me i need dresses not refund. Do something as per you still did not received the payment its with you, i m really so unhappy

I revived this mail we’re sorry but while processing your order, we found that the item (S) below...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — non delivery of ordered accessories

 Saji Unni on Nov 20, 2017
So6683862

Sent from rediffmailng on android

From: "saji unnikrishnan"
Sent: mon, 20 nov 2017 13:00:57 gmt+0530
To: "xiaoliangxu@epiclouds.net"
Subject: re: non delivery of ordered items

Dear team,
With regret i would like to inform you that the ordered items are not yet delivered. Request you to do the needful at the earliest
Thanks and regards
Advocate saji unnikrishnan
Sent from rediffmailng on android

From: "saji unnikrishnan"
Sent: wed, 15 nov 2017 11:41:09 gmt+0530
To:...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Club Factory — refund not done

 rahulnishi on Nov 20, 2017
I hope it might be a good experience to shop with club factory so ordered 3 product out of which i liked only 1 so the rest was send back for refund but now the scene is that they have processed refund of only 1 product i need my rest of the money back. I wish you can resolve my issue. My order id so6448594.

Purchase date:- 02 nov 17
Delivery date:-14 nov 17
Refund request:-15 nov 17
Reason to return:- too small...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Club Factory — parcel not received

 Noopur Ujjwal Patel on Nov 20, 2017
My order no. So7146333. I have order 2 items (Silicon hair filter and 1gown) on 13/11/17 which is not deliver. The tracking no. They have provided not track.
They promise to deliver things withing 2 or 3 days. Now they have mail me that if items are not available in factory your order will take time to deliver. So, why they display such things which is not available and i have allready pay for that....
Complaint comments  Read comments [8]Complaint category Clothing, Shoes & Accessories

Club Factory — order no. s07014863

 RAMON R MOHAN on Nov 20, 2017
I have ordered two leather bags for rs. 2346/- vide order no. S07014863 on 11th of november. Till 18th they were showing it is despatched vide tracking no. 1540311420403. But out of sudden today they are sending a message error-manifested {delhi gateway} out for pickup & your payment rs. 829/- has been refunded through paytm. I've paid through credit card banking. So how they are refunding through paytm??? And the best thing is club factory they don't have their own direct number or customer care number, whom should we contact??? This is fraud,...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Club Factory — order payment

 Deekshma on Nov 20, 2017
I had ordered four items and my order no. Is so7448820 and paid online and my money got cancelled too and i got confirmation email and msgs but later i got one more mail saying my order is not done. But my question is they have charged me already and my money is cut from my bank account.. So what do i do now? Will i get my money back? Or will the order be shipped to the address given? Kindly reply and sort the issue

Thank you...
Complaint comments  Read comments [4]Complaint category Online Shopping

Club Factory — club factory cheats customers - do not order

 Aarthi Ramakrishnan on Nov 17, 2017
People. I placed an order in club factory and did not receive the most expensive item (Outdoor travel backpack) from the order list. The backpack which was worth 1027.41 rupees was not delivered at all. I informed the club factory people and they asked me to weigh my items and let them know about its weight. I weighed it and provided them the data. Still they were not able to provide a solution. They asked me to check the order list and share it with them. I took a pic of the ordered list receipt i had and passed it on to them. The ordered list had backpack item entry but i did not receive it. They...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — unfit product

 Davinder K Sareen on Nov 17, 2017
I have booked first time online with club factory.. The product sent is unfit and under size.. Hence needs replacement..
Not proper as shown in pic...
Pl refund the amount... Collect the article.
Pl. Send money to my bank. Credit card. Hdfc account...

Thanking you

Devended kr
[protected]...
Karnal 132001
Haryana... India
Ref. So6455477, wo6455477...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — complaint regarding online shopping

 Roshan Kp on Nov 17, 2017
I have ordered one men’s jacket from club factory online application, only because of the payment is via paytm. You have a very good costumer list then why you add this type of worst costumer service companies into your list, and i lost my money, i didn’t get the product i have ordered. Take an immediate action against this irresponsible company management. And pls remove the service from paytm...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — poor quality product

 nareshsurti on Nov 16, 2017
@clubfactory

I am quite disappointed with the response i got from your side.

This sounds very unethical handling of customers queries.

Please do understand that i made return request within couple of minutes i looks at the product unboxing.

Return id : son17110215001807181

Request time : 2 nov 2017 3:00:18 pm

Now it is your duty to send a person at my doorstep to collect the poor quality product.

How can customer supposed to bare for the return of product charges?

Additionally,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — return your products and refund my money

 Ramesh Namni on Nov 16, 2017
Dear club factory, i bought 4 products on last month 10/26/2017 with order number so6042308 with item numbers amc000446324n, xxx000498249n, xxx000492949n, xxx000512010n. I received the products on this month 11/06/2017 with tracking number 662858162. Actually the size & measurements of the products did not match to original pictures and to me also. I paid this products by online payment methods. So i kindly request to you please take back your products and refund my money through original payment methods or any payment methods as soon as possible. Thanking you club factory regards, ramesh namani,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

(5 minutes ago)
Flipkart
mobile phone order replacement
(5 minutes ago)
PhonePe
amount not credited even after 25 days
(10 minutes ago)
Bharat Sanchar Nigam [BSNL]
no action taken by bsnl about my application for disconnect my landline and broadband connection
(10 minutes ago)
Pankaj Kumar
refund amount after tickets cancellation
(17 minutes ago)
Oyo Rooms
oyo 725 hotel aerodrome - room provided is different than what was shown in the pictures

Featured Complaints

www.bdomains.com