Club Factory Customer Care
Club Factory
Customer satisfaction rating: 19%
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2082
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

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Phone:
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3430
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1192

Customer satisfaction rating
19%
Complaints
2082
Pending
0
Resolved
405
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Club Factory Complaints & Reviews

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Club Factory — cancellation of my order so 56355482

 Sheezu on Oct 18, 2018
I am sadiya Manzoor from baramulla district of Jammu and Kashmir.I want to cancel my order as soon as possible.I have ordered by mistake. I will not be available to receive my order and i have no enough money to pay for my order.Your products are good enough and i love them.But this time i want to cancel my order.It my humble request to you to cancel my order.please pay kind attention towards my problem.I have ordered two products from club factory by mistake.I want to cancel both of them.Itried alot to cancel my order but unfortunately I could not cancel my order.So please cancel my order.SO 56355482.
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Club Factory — cancellation of my order no so54664770

 gaureee on Oct 18, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO54664770 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Club Factory — delivered a different dress

 Aryamol on Oct 17, 2018
I ordered one dress in Club factory. My order number is SO54912575. But they delivered me a different dress. Now I am not able to return the product. I am not seeing any option to return the product in club factory app. I want to get my money refunded. Or at least I need to get the same dress what I ordered.Also when I checked the details in the app, they have given like they will take shipping charge for the dress. It's them who have delivered wrong dress to me, and it's their mistake and then also they are taking shipping charge for the product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — scam

 Sira Shoot on Oct 17, 2018
I'm buying two jackets on club factory in my tracking id it shows that my item is deliverd but i'm not get my delivery my tracking id is [protected] please solve my problem as soon as possible my order is already too late my phone no. [protected] and my email is 312troygourav@gmail.com please solve my problem as soon as possible i'm already pay the money...
Complaint comments  Read comments [4]Complaint category Online Shopping

Club Factory — unable to use existing balance for next order

 Shamma Afra on Oct 17, 2018
Order id : SO42924801
Refund id : SOR[protected]

I order a Bluetooth speaker which was broken and I demanded refund and it got credited in my club factory account balance. But I’m not able to use the balance for my next order. There is no option in the payment page . And also, I cannot withdraw the full amount as I’m not able to enter the decimal digits . This is complete fraudulence . I demand a solution for this...
Complaint comments  Read comments [5]Complaint category Products & Services

Club Factory — I dont want to pay becaise I dont have monet.so please help me soon for cancel this irder

 Majeed shaik on Oct 17, 2018
I want to cancel my order as soon as possible and my order number is SO53582871 this is my order number.I ordered it but now i dont have money to pay for this item.so I detailed you my order number also.so iam requesting to cancel my order.club factory is nice app and store but i cant order it because of my problem.so cancel my order as soon as possible...
Complaint comments  Read comments Complaint category Electronics & Appliances

Club Factory — I never received refund as promised

 gracias on Oct 17, 2018
I ordered a ladies top in 1st week off september, the stuff was very bad, i returned on 12th september. Tried to call multiple times and all agents asked me to chat with their team, chat agents are completely unhelpful. First, they never respond on time. After sending many messages, i get one reply to send details even sent 10 times to agents on chat.
Ph: [protected]
Purpose: refund...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — martin boots high heels metal straps

 priyankaray143 on Oct 17, 2018
On 9th oct i had ordered one pair of martin boots high heels metal straps having order no. So53742828. Within 24hrs i received a call from club factory and i confirmed that order. But today when i tracked the order it showed that it got cancelled. And i got a text that "we are sorry but while processing your order so53742828, some items are no longer available. You don't need to pay for them when the package is delivered." can i know the that though my order is cancelled, then which parcel i ll get??? And why my order get cancelled?? Club factory.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — order in transit not delievered

 Aina Mishra on Oct 17, 2018
I placed an on order on25/9/18 n today is 17 oct..in my id it ws showing that it will come at 14 oct approx. And in the tracking order for whole one week its in transit to my location i also checked the courier's site (Same thing)>.. My order is-:so50272486 n my payment mode was cod txn no[protected]. For how long i have to wait? When my order will come please solve the issue as soon as possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — quality not as expected

 Surbhi 281 on Oct 17, 2018
My order no. Awb[protected] payid rs.1005.06 by cash. I am not happy with the product quality and the size is also not working... Please refund me asap.. I want. Refund. I tried the coat bt it was too big for me and the material was not good. I thought of altering but no it is not possible.. The picture which i saw b4 ordering and in reality it's too different. It's not worth 1000 rs.. Please return me asap.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — I want to return the product that I received from club factory

 Rajparashar on Oct 17, 2018
I have recieved one shirt against my order. I found the quality of the fabric is excellent but unfortunately i found the size is very small and not matching as per the normal size, that i normally wear. Considering the stated size difference, i want to return the shirt that i received against my club factory order number : so51848914. Kindly help me to retutn the same....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — cancellation of my particular order

 Meghasaxena12 on Oct 16, 2018
Sir/mam i have placed wrong size of my order please cancel my order so that i can re order it as soon as possible for please cancel it please i request u to cancel my order my order number is :so55989887 i will be highly obliged to you please cancel my order please. I need to place my order again after the cancellation of my product so kindly cancel it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — vintage literary loose long cardigan suit

 pAtHaK sAhAb on Oct 16, 2018
Maine ek girl suit mangvaya tha quality bhi bhut krab h aur upar se maine XXS size manga tha aur vo size pta nhi kon sa h bhut bada h aur qualitiy bhi krab h aur return krne pe 90rs deduct ho rhe h aur jo balance aayega vo bhi club factory ke account me ki ma bss usi se kuch mangva skta hu vo paise mere normal account me aanr chahiye but vo club factory ke account me aa rhe h...
Complaint comments  Read comments Complaint category Institutes

Club Factory — I am unable return my product

 Sathish Ragam on Oct 16, 2018
Please provide link for return back of my order No: SO51951356 I sathish
I booked shoes on club factory by Facebook login I received product but it is very poor quality and I booked grey colour but order was coming by white colour shoes and one more thing delivery also take much time and some fake nos also there in online hence return my order as possible as early...
Complaint comments  Read comments Complaint category Jewelry & Watches

Club Factory — material not satisfactory & size problem

 Batuknath on Oct 16, 2018
I Have order
High Waist Wide Leg Pants Shorts Casual Suit, COLOUR-GREY, SIZE-M.
I m not satisfied with the product. MY ORDER NO. IS SO50198797 . Elastic of bottom wear is not stretchable & Inner wear is too short & also not stretchable. Material of suit is not good as i have seen on your website. overall product is not worth. Not value for money. It took so long time & then i have got product like this which is very depressing for me. As a customer, now I will not prefer to shop anything from club factory. Please refund my amount as soon as possible.Waiting for your response....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — I'm complaining for my order

 komal deval on Oct 16, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so56270200, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — submit a complaint

 muskan200797 on Oct 16, 2018
Club Factory — lucky draw fraud


I got a sms from Club Factory that i won a lucky draw and they are giving me 2 options, option 1 is Tata Safari and option 2 is INR 12, 60, 000 money prize. So I tell them that i want to avai the money prize, Then they told me to submit INR 6, 499 charge to process my payment.from where did they get information of our order and its tracking details stop this fraud as soon as possible...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Club Factory — didn't get refund but app showing refund successful

 Vanshaj Kr on Oct 16, 2018
My name is Vanshaj Kumar. I ordered a sports casual shoe from club factory, but it didn't meet my expectation. So i put refund request on the same day i got shoe. While filling the refund form i accidently wrote my credit card number instead of my bank account number.
After 5 days it shows that my money has been refunded but how can money be refunded on a debit card number. I call to customer service so many times and they just say wait we are processing, you will get your money soon and its been more than 45 days but still i didn't get any.
I want my money back as soon as possible...
Complaint comments  Read comments Complaint category Other

Club Factory — disappointed

 Eden Lepcha on Oct 16, 2018
I ordered a jacket from club factory, i am highly disappointed. Its a daylight robbery that you people are doing.
I ordered my product on 19 th sept and it reached me yesterday i. E. 15 oct, it took 16 days to reach me. And the product is extremely cheap, and flimsy. If i buy it from market i will think twice before spending rs 100, it costed me 715. With discount. Seriously criminal minded sick people are there, who want to expand busi ess by looting people.
I am now uninstalling my app for good. I need full refund for the product i ordered....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Club Factory — confirmation @ order & @ payment made by me

 UMJoshi on Oct 16, 2018
Kindly EXPEDITE RESPOND @ order..
I paid ₹. 2383.01 to Club FACTORY through paytm wallet for order 201810150691288366861 at 11:53hrs. dated October 15, 2018 txn id [protected] for (3)three yellow MEN'S SELF-CULTIVATION LONG SLEEVED SHIRTS, of sizes XL, XXL, & XXXL each.

Shipping address
406/Lake residency.
Hyderabad 500082

please confirm whereabouts of the same

I have already emailed & attached 3 screenshots.
1. regarding payment
2. regarding order
3. regarding chats today.
Nothing responded about confirmation...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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