Club Factory Customer Care
Club Factory
Customer satisfaction rating: 28%
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1416
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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3199
down
1107

Customer satisfaction rating
28%
Complaints
1416
Pending
0
Resolved
396
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So far so good - The company responded to our notifications and is working on resolving complaints.

Club Factory related photos (317)

Club Factory Complaints & Reviews

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Club Factory — I can't able to track my order

 SOm D'crUz on Aug 17, 2018
I had made a guest order in club factory. My order no is SO38673010. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you....
Complaint comments  Read comments Complaint category Other

Club Factory — cancel my order as soon as possible.

 Parminderkaurthakur on Aug 17, 2018
Please cancel my order that I ordered by mistake on club factory app due to some OTP issue my order no. Is SO40977345.please cancel it soon and refund . Kindly cancel it soon as I had done payment through card, and ask them to refund it soon . Please cancel my order. I ordered it by mistake, kindly help soon. I'll be thankful to you. Regards .Parminder Kaur...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — cancellation of the product which has been ordered

 Muskan yadav on Aug 17, 2018
Club factory, your product is good but due to some inconvenience, I need to cancel the order which has been placed, product no. Is so39936872, please do cancel the the order, hopefully next time it will not be the case, but for this time, it's a request. I wish that the order will be cancelled as soon as possible . And soon I will be ordering other items from club factory.
Thanks...
Complaint comments  Read comments Complaint category Universities

Club Factory — club factory refund issue

 NagarajRasu on Aug 17, 2018
I have ordered two shirts worth Rs 2750 from the club factory android application and there was one of the item was so bad quality hence I have returned that item
Order Number : so32716852
After two week they have added the amount fro that item to their club factory balance.
From the balance I have with drawn
My refund amount is Rs:1159 (Usd 16.93) to my bank account but they did not credited to my bank account one week over now.
They mentioned within 24 hours will be credited but till no now not credited to my account. With draw order number is so32716852.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — difficulty in returning product

 Akanksha981993 on Aug 17, 2018
I ordered two shirts from Club Factory. But colour and quality is worst and size too.
My order id is SO37996013 and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
Please let me the producer and I want refund money, worst company and worst costumer experience. Fake company from China.
Hope to get proper guidance from this site.

Thanks...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — product quality - return process

 Sunshine2002 on Aug 17, 2018
I had ordered purse from club factory. Order no. SO37224949. I was travelling and hence, opened my parcel after 4 days of receiving the product. The product is if very poor quality and it is not value for money. I called customer care and asked to refund the money in my account but customer care refused. Please refund my money immediately. I feel duped....
Complaint comments  Read comments Complaint category Products & Services

Club Factory — withdrawal refund to my pay tm account however have not received it in my account been 10 days

 Preet1781 on Aug 17, 2018
My order number SO30757187 got refund in my account on 5 Aug and I had withdrawn the amount to my Pay tm account however I have not received any balance. CLUB FACTORY sucks neither the CUSTOMER CARE has any details nor the ### online chatting people are replying. Worst experience ever would never recommend these cheaters to any one. I have been trying the online chat people however those guys are not bothered to reply. When I tried calling online CUSTOMER CARE of CLUB FACTORY those guys said we do not have any information check with online chat people. Such ### have been hired by this ### CLUB FACTORY...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — till now didn't get my product and no refund yet

 meenumanohar on Aug 16, 2018
It’s been 2 months I ordered 2 products through club factory. Till now I didn’t get my products. When I checked order status, it reached my destination city through Ecom courier service. When I contact them they said no courier arrived by my name. Today I again checked the order status it says package is returned. What’s this?? If they returned product with out contacting me I need my refund....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — heels pair for women

 Mihir Rawal on Aug 16, 2018
I bought a pair of heels, not wearing comfortable for my sister on leg, so i return the order, the order is placed warehouse after 19-20, Payment has been refunded after 7 days, i withdraw payment in bank account, bit yet not get till now, it's already 40 days i think, i totally harassed, i want to case a file against in consumer Court, what will i do now...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — issue related to order cancellation

 ARIBANDI SRIDEVI on Aug 16, 2018
I request you to cancel these orders because I had an issue related to delivery address. When ordering I am putting 508218 pincode I am getting city automatically as Nalgonda but this is not my city and it takes around 3 hr from my hometown so I request you to cancel my order as I am not able to collect these stuff to previous address who is incorrect :
SO40605505
SO40375826
SO40272730...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — I want to cancel order nos038212614

 DivyaHarika Reddy on Aug 16, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so38212614, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments Complaint category Other

Club Factory — I want to cancel order 1540336030664

 Divya Harika on Aug 16, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments Complaint category Other

Club Factory — order unable to track

 Addie hazel on Aug 16, 2018
I placed my order no.SO39433083 on 8th of August 2018, the customer service people of club factory called me for confirming the order and I confirmed it and everything was fine but suddenly after a few days it shoes "Tracking : none " .I am extremely confused because I want those products but I'm unable to track it . This app is extremely good with affordable prices on products but I am unable to track my order . And I really want those products . Please respond to this as soon as possible and help track my product .Thank you .Hope you co-operat....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — I want to return my received product

 David Rangkhal on Aug 16, 2018
This has to inform you that I ordered a shoe order no SO36213359 I received the above item today but the received shoe is small in size. So I want to return it. I tried calling the help centre too I don't know what to do now. Ultimately I inform you to kindly give proper guidelines as soon as possible
Order no. SO36213359
My email david.h.rangkhal@gmail.com...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — travel carrying storage case jbl charge 3 bluetooth speaker

 Kailas Pawase on Aug 16, 2018
Please cancel my oder from club factory. I have ordered Travel Carrying Storage Case Jbl Charge 3 Bluetooth Speaker on[protected]:37:16 by mistake sorry for the trouble, my Order Number is : SO40124818, please try to understand my problem, now i want to cancel my order, Please let me know my cancellation conformed or not, Please cancel my order, lt me know soon, I am sure that you will cancel my order....
Complaint comments  Read comments Complaint category Computer Hardware

Club Factory — order not received and application shows nothing

 neel5481 on Aug 16, 2018
I have ordered from club factory and my order ID is SO36584636.

It has been 18 days and still i am not able to get my order. When i open my application to track the order, it shows nothing.

I have wrote an email about this but i didn't get any response.

Why is this happened ? Is club factory is fake ? Can you solve my query ?

Thanks,
Neel Patel...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — regarding product return and refund

 Kavya C on Aug 16, 2018
AWB no[protected]
Order id-S[protected]
I had ordered my product on 22/07/18
and got delivered on 6/08/18, I had requested for the retirn and refund the product on 6/08/18 itself.
Kindly requesting you to take back the product and refund the amount back as soon as possible.
It's already been delivered on aug -6, 2018
I'm trying to contact the club factory customer service it's showing me it's an invalid number.
So please do the favour as early as possible.
Thanking you,...
Complaint comments  Read comments Complaint category Products & Services

Club Factory — handbag

 Shafiya Malik on Aug 16, 2018
Please cancel my order, I have to leave the city for some personal reasons. So I can’t receive it anymore and So I want to cancel my order. My order no. Is So39713703. Please cancel my order I hope you understand please I request for you to cancel the order. Sorry for the inconvenience, but I hope you can understand and cancel my order because I can’t recieve the order after 22nd August. I am very sorry. But please cancel my order....
Complaint comments  Read comments Complaint category Other

Club Factory — product not delivered for past 24 days

 Garima k on Aug 16, 2018
Name - Garima, I haven't received my order yet.. My SO is So34601371. I placed my order on 23-7-18. My order was shipped by ecom whose track ID is[protected]. When I spoke to the customer care service of ecom they said that my order is RTO lock and only can be unlocked by Club Factory permission then only my order can be deliver. Plz unlock my order do the needful...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Club Factory — refund amount to be got and return the product not giving guidance and harassing through phones

 Sujatha. S on Aug 16, 2018
Call centre people are harassing for debit and credit card. Inpite of giving details also they say we got the message but just bluffing g and harassing g to give different card details we have called already 20times let of which 10peiple have taken out details and says msg received where as we haven't got got any message nor particulars of five refund amount. Order ID ( SO[protected]...
Complaint comments  Read comments Complaint category Online Shopping

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