Club Factory Customer Care
Club Factory
Customer satisfaction rating: 16%
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2579
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
3573
down
1245

Customer satisfaction rating
16%
Complaints
2579
Pending
0
Resolved
420
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So far so good - The company responded to our notifications and is working on resolving complaints.

Club Factory related photos (590)

Club Factory Complaints & Reviews

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Club Factory — need to return the jacket, very poor quality

 monicaPandeey on Dec 14, 2018
Hello,
Few days back i order a jacket, Order Number: SO72507830, of size M and it is a bit tight and the product quality is also not good.
I would like to return the product and would like my refund.
Orderd on: Dec. 03 (09:49 PM)
It is not at all the same product which they displayed in the website.
Below i am attaching the image of ordered product and received product.
They are totally different.
Very bad service....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — damaged and wrong product

 Nivedhita Yoga Anandh on Dec 14, 2018
Order number :S[protected]... I received a faulty and a damaged product ..the customer service is too too bad ..I have made so many orders and this time it made me feel like the worst so ever ..no response for calls ..bad experience!! Refund my money as soon as possible !! Such a worst experience you are losing your reputation day by day !! Try to resolve it asap !!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — I want to change the address or else cancel the order and the money back

 Chandanibora on Dec 14, 2018
I gave two orders as guest order without signing in and now one of them is being cancelled and the money is not yet refunded . On the other hand the other order is already being shipped but I want to change my address as something was wrong in my address. And I am not being able to do it. There is no such option. There isn't even an option of cancelling it .Please help me....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Club Factory — product is substandard

 khursheed Ahmad Sheikh on Dec 14, 2018
Sir i have ordered sleeve button base balk jacket on club factory the product was looking very great and the company says the product is of good material but when product reached me i paid COD Rs 940 but unfortunately product material was sub standard for which i applied for return and refund but the website is showing zero progress for return with no pickup and other formalities ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — non-cancellation policy of orders

 Simrannn on Dec 14, 2018
I ordered heels on 13th of December for a wedding which is on 24th of December, I had no idea that delivery is going to take so long.
I won't be available to receive the order after 24th of December till a few days after new year or maybe the complete month of January.
I'd like to cancel the order even though it's been shipped.
It was a COD so I don't think it should be a problem....
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — order not delivered still

 Jyotika Goyal on Dec 14, 2018
I had ordered 4 items(era rings) order no. Is so67079780 on 19nov 2018.The shipping address was 950 N San Antonio Rd 15C LOs altos CA 94022 US. The dere was named by Yogita.The delivery date waels 7december but still I have not received any order. and I am unable to track my order. As tracking updation is till 29nov. Plz resolve the issue as soon as possible. And inform us as earliest....
Complaint comments  Read comments Complaint category Health & Beauty

Club Factory — tracksuit

 knua on Dec 13, 2018
I have ordered tracksuit
but due to size issue i have exchanged
amd the courier man came and after half hr he called me and said my courier is missplaced
more than 15-20 days has been passed but no updated about my refund
no one attend customer care line

very bad experience
i want my money back as sson as possible
or i will file case in consumer form...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — incorrect amount refunded

 Srishti Gureja on Dec 13, 2018
Hi

I have made a purchase from club factory and it was not my first purchase but i don't know why they have disapointed me this time.
I have given 675 inr for the item but received only 345 inr in refund. I know the have policy of deducting return fee amount but that is also 90 inr. Still i have received a wrong amount which is almost half of what i should have received.
Please help me with this....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Club Factory — I didn't get my refund yet

 Tusarmayee on Dec 13, 2018
I order a shirt from clubfactoey below mentioned the all details but still i didn'the get my money back from club factory they told me already refunded but it's not showing me in my bank account nor clubfactoey wallet. Please help me out on this matter.
1) order number - so46287598
2) issue (Reason behind return) - low quality matterial
3) customer's name - tusar mayee nayak
4) customer's phone - [protected]
5) address - plot no-262/a, near banivihar railway stations, saheed nagar
6) shipping city - bhubaneswar
7) state - odisha
8) pincode...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — cancel my order - so72077927

 Vivek Samidurai on Dec 13, 2018
I have order the a t shirt, i would like to cancel the order, since it did not meet my size and quality,

No 1 : on the t shirt tag its mentioned as xl size however the size of the t shirt is s size.

No 2 : it appeared totally different in real compared to a photo in the site

No 3 : quality is individual's choice - i did not like the quality

Pls cancel my order : so72077927, and raise a refund to my account

Pls update me in svivek2@gmail.com...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — students' creative gifts white hourglass pen holder retro street lamp table decoration ornaments.

 aNkitT05 on Dec 13, 2018
My order no. Is so58795302. Its been almost 50 days and i have not received my order. The officials have not even tried to contact me. No refund has been made. How can i get my order or the refund. I have tried contacting the agent but it says the no is incorrect. Once i was able to contact them after waiting for 20 minutes and all i got was sorry we will be unable to help you. Is this how a company works. Its just disgusting how they look after their customers....
Complaint comments  Read comments [1]Complaint category Other

Club Factory — about an order

 Sita Marndi on Dec 13, 2018
I ordered a dress of Rs 625.17 from this club factory app. Adding all the delivery charges it cost me Rs 725. When the order arrived it was absolutely not the way as it was in the picture and even the size didn't match. When I applied for return they cut 200 of the amount which is absolutely not fair. Advertising with such huge actor/actress they are doing fraud with common people. I feel club factory should be charged because it's a loss of 200 rs which is absolutely a lot of money for a middle class family like me. I want the refund appropriately. Please cooperate with the consumers....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — not returning original amount

 V3011 Vani on Dec 13, 2018
I bought products worth 1200, and when i got the product, it was broken so i returned it.. Bt they said its courier agency fault and not their, so they will reduce the return amount by cutting 9rs from it... Courier company said it is the companys responsibility to pack properly.. Anyways i agree for the cut of 90rs... And after loong wait, the club factory refund me only 240rs... When i enquired about it, they said they will send this issue to the design side.. And its been one month now... No response from club factory......
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — the product is damaged

 Baiti on Dec 13, 2018
This is prof dr r k vaithiyanathan principal hkbk degree college nagawara goivindapura bangalore and i bought one t shirt for rs 799 and it is damaged so please refund my money. I just got the product 10 minutes back. The hand side is damaged. The product is not of good quality and can not be used but i do not know how they packed item wirh out checking it. It is wromg and please don't cheat the customers and the money should be immediately to me...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — please cancel my order so75155604

 Anshuman_singh on Dec 13, 2018
I have ordered by mistake.
Now, when i cancel my order it ask for reason and confirm, i have provide a reason but when i click on confirm it not working, it not returning any response.
My order is not shipped yet it on initial step please cancel it now, before it shipped or out for delivery.
My order no. Is so75155604, kindly cancel my order and refund my money thank you....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — worst refund policy

 Bhatty1992 on Dec 12, 2018
I have not received refund amount for 2 of my return items. Which is about 1400 rs. I have called them many times and they say it has been refunded, but I have all the proof that nothing is been reflecting in my account and no refund has been done. It’s frustrating and this is the worst customer service.
They say that the refund will be taken care by chat support, are u serious that money matter will be helped by some chat which does not even stay connected ?
The application is also corrupted, doesn’t show my order history or anything!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — couldn't cancel my order

 Misouti Sarkar on Dec 12, 2018
My order no. Is SO75076001 I order it by mistake please do cancel it . I am trying to contact there services but there has been no response I cannot even cancel it on there site after searching and getting the knowledge also. EVEN AFTER A LOT OF ATTEMPTS I couldn't find the cancellation form and the customer service is worst they do not reply to calls made me wait for 15mins or more and did not reply I don't want to shop that item any more please help me...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — order number: so74782272. men's mesh running shoes

 Akash Tandel on Dec 12, 2018
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is s[protected], plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Complaint comments  Read comments Complaint category Sports & Recreation

Club Factory — no option of return

 sushrutakp on Dec 12, 2018
I ordered a clothing item through the guest order. My order has been delivered to me approximately at the end of november now and on the tracking record it is still showing that the order has been shipped and it will be delivered to me on 8th of december which was four days ago as its 12th of december today. I am not getting a return option either. I want the product to be refunded as i did not like the product.
The order no is : so67473073
Please look into it as soon as possible....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — return my order and refund my amount

 S Rohan on Dec 11, 2018
Hi this is rohan from bangalore i have ordered warm vest coat number:-so71369101 it is small in size. So i want to return it. I have already informed this help centre but no body take any action. Ultimately i informed you kindly give proper guidelines as soon as possible
Order no :-so71369101
My email:-rohansrs956487@gmail.com
Ph:-[protected]...
Complaint comments  Read comments Complaint category Banks

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