Club Factory Customer Care
Club Factory
Customer satisfaction rating: 20%
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2807
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

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Phone:
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3626
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1262

Customer satisfaction rating
20%
Complaints
2807
Pending
12
Resolved
548
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So far so good - The company responded to our notifications and is working on resolving complaints.

Club Factory Complaints & Reviews

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Club Factory — tracking guest order no

 Kumsangwapang on Feb 19, 2019
I had made a guest order in club factory my order no is so89283785. Now i am not able to track my order i dont know which courier service is delivering my order no details courier service is send to my mobile no or mail i'd. I want to know where my order is and when i will got my order so pls sent me tracking no so that i can track it.
Pls help me to track my order...
Complaint comments  Read comments Complaint category Electronics & Appliances

Club Factory — product not received till date

 mukesh burman on Feb 19, 2019
I have purchased product dated on 29.01.2019 order no. is SO87435386 tracking no. is[protected] ... but product not recieved till date. payment in already done by me. this is a fraud.. kind sort out issue asap. I am totally dissatisfied in this shopping site and never try to purchase anything in future. i suggess you to all people kind ignore this site for purchasing like that anything...its horrible experience for me personally......
Complaint comments  Read comments Complaint category Other

Club Factory — fraud this number-077177 56393

 Manoj Harinkhede on Feb 18, 2019
Dear team,

Saturday I received call from this number and 10000 RS withdraw my bank account. Using any desk application.

I also complaint in cyber crime,

Pls check and revert back.

Find attached snap.

Take action on urgent basis.

Regards
Manoj Harinkhede
[protected]...
Complaint comments  Read comments Complaint category Other

Club Factory — five points sleeve striped shirt

 Mukti Pandya on Feb 18, 2019
I had oredred 2 tees and 1 shirt (Five points sleeve striped shirt) on Jan 27, 2019 with order no. SO87060471. i received 2 tees in 1st week of February, 2019.

the Shirt is not yet received. there is no contact or email to connect. My order history on Google and app both says no order history. No tracking mechanism. tracking link provided in mail says no tracking history.

What nonsense is this? I have ordered so many products from club factory.. this is pathetic. Lately i tried and mailed this issue @ info@edm.clubfactory.club on Feb 14, 2019. But no response. I had...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — refund withdrawn from wallet automatically

 ruchi8992 on Feb 17, 2019
I bought 4 products from club factory and returned the same because it was really of very poor quality. They charged me for the return but still i returned those products since it was such that it cannot be used. The refund came to my wallet and was withdrawn by itself on the same day and almost in an hour before i could even check my club factory wallet. I have been continuously complaining about this to the customer service and they are just giving timelines to me but there is no solution to it in more than 15 days time. And i cannot find any refund in my account for the same. And only get apologies...
Complaint comments  Read comments [2]Complaint category Online Shopping

Club Factory — unable to add to cart

 Sierra Livinlyf on Feb 16, 2019
Hi.
For the past few weeks i'm unable to add things to cart. It just shows the buy icon. Does this mean i have to buy everything alone. Please resolve this.
I already have a free gift in my cart but just can't buy it because it can't be bought alone. This has become too frustrating. I don't know if i'm the only one having this problem. But please help....
Complaint comments  Read comments [2]Complaint category Other

Club Factory — fraudulent withdrawal of money from my account

 SheelTankha on Feb 15, 2019
I had purchased a pair of shoes from club factory vide order no so73455311 in dec, 2018

The shoes were the wrong size and were returned and i was issued a refund on dec 22, 2018 amounting to us$19.81

This money was stolen from my account at 00:57am on jan 16, 2019 and transferred to a paytm account (I do not have a paytm account)

I have been chasing their local team in india for nearly two weeks now and despite their promises that the issue would be resolved this has still not happened. Today they have told me they cannot do anything... That my account...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Club Factory — no loss of money as off now,but the worst customer care experience who even asked my google pay password too.

 Tejaswinee on Feb 14, 2019
Hi I didnt loose any money, and i got the product on today, which i have ordered so many days back.

But the thing is to know my order details (due to too much delay) i called CUSTOMER CARE of CLUB FACTORY with below numbers.

[protected]
[protected]

They doesnt know english properly and they really irritated alot.
I didnt experience this much worst situation with any other CUSTOMER CAREs.

I called to check the order tracking details, and i said i already paid through ola money.
But they are asking my DebitCard number, which is...
Complaint comments  Read comments Complaint category Health & Beauty

Club Factory — not refunding the money and ### service

 Adivya Rathore on Feb 14, 2019
I bought few sweaters and jackets in december 2018 from club factory after i received it all the products were of inferior quality and i created a return. Even after several days nobody came to pickup and then as per guidelines i shipped the order by myself to the return address.
Its been a month now the product is already delivered but still neither the money is being escalated nor do any update
Even after several complains they are asking me to be patient and still couldn’t find any solution....
Complaint comments  Read comments [2]Complaint category Online Shopping

Club Factory — neither I get my product nor they refund my money.

 anjalisoni26as on Feb 13, 2019
I had placed a pre-paid order on 9.1.2019 which was supposed to get delivered by 26.01.2019.

I only received a text message from cf on 16 jan., i didn't get any delivery message/call.

Now, after waiting for such a long time, in the app it says that the ordered product has been delivered on 22jan, 2019 and now its 13 feb 2019 today and i haven't received my order till date.

I also tried reaching out for help, but its no where to be found. I've talked 8 times to the customer care executive, each and everytime they told me to escalate my complaint.
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — i didn't get my order delivered while club factory app showing it has been delivered. [Resolved]

 anjalisoni26as on Feb 13, 2019
I had placed a pre-paid order on 9.1.2019 which was supposed to get delivered by 26.01.2019.
I only received a text message from cf on 16 jan., i didn't get any delivery message/call.
Now, after waiting for such a long time, in the app it says that the ordered product has been delivered on 22jan, 2019 and now its 13 feb 2019 today and i haven't received my order till date.
I also tried reaching out for help, but its no where to be found. I've talked 8 times to the customer care executive, each and everytime they told me to escalate my complaint.
They also do not...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — totally different product delivered

 Purvi@02 on Feb 12, 2019
Hi, my name is purvi aggarwal.

I ordered the fashion sexy night club dress (Order number:- so[protected] on 9th february 2019, but the wrong product is delivered.

It was a totally different product from the product which i have ordered.

When i complained about the same on your chat option, i was told to keep the product and you guys will give me 10% compensation.

This is ridiculous and unacceptable behaviour from club factory.

I want my refund of inr 762 as soon as possible.

Regards,
Purvi aggarwal
Complaint comments  Read comments Complaint category Products & Services

Club Factory — pathetic customer service, fraud customer care

 Plk KAMDAR on Feb 11, 2019
Order id awb:[protected],
Received damaged product
Pathetic customer care service
Asking all bank details and telling if we will not transfer money in your acct, u can not be able to do anything..

Please do not order anything for clubfactory..
They are not giving refund..
They are not giving proper customer care service..

Amazon, paytm nobody is asking bank detail for refund..
Fraud company... Damaged product...
Pathetic customer care service..

Pls do not buy anything from club factory.....
Complaint comments  Read comments Complaint category Jewelry & Watches

Club Factory — bluetooth earphone

 Sravan Singh on Feb 9, 2019
I want return my earphone because product are not satisfied. My order number so88112026
Contact number [protected]
Please give action this company call service person say you try site return policy but site are not give option to return
Please sir take an action
This company are frowd
All materials are not a brand make a required materials this company are frowd common...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Club Factory — I didn't get my refund yet

 ann george on Feb 9, 2019
I had ordered three items from club factory and paid with debit card but two items were not available so they said it was refunded but it has been 10 days already and i didn't get anything in my debit card or in my bank account.
When i ask them they keep saying its already refunded and now the bank should process it.
I don't know who is responsible but i want 640 rupees back.
Cbi - rupay card was used.
Please help......
Complaint comments  Read comments [2]Complaint category Online Shopping

Club Factory — non working earphones

 Babanpreet Kaur on Feb 8, 2019
I have ordered cartoon earphones from your club factory today i have recieved that order but those earphones are not working properly only one of them is working. I request you to please exchange these with new ones. I love these earphones so i have ordered these the earphones. Please please please exchange them with the new ones please i hope you will exchange them with the new ones please...
Complaint comments  Read comments [5]Complaint category Electronics & Appliances

Club Factory — cannot extract refund

 Manshi_ on Feb 7, 2019
My refund has been initiated to an unknown no. And after calling and complaining several times I didn't get a response from the executive.They are taking no steps to initiate to refund to my account neither they are calling me to solve the problem.They are completely disrespectful towards their customers and have no intention to solve the problem.After calling several times they just say you will get a call but not once did they try to solve the problem....
Complaint comments  Read comments [4]Complaint category Online Shopping

Club Factory — so82261514 - order not delivered

 snj_jain on Feb 7, 2019
I have ordered Crystal Diamond Ring, Zircon Crystal Titanium Steel Ring, Gold Diamond Princess Ring on 4th of Jan. 2019, order no. SO82261514.

But not delivered to me till 7 Feb. 2019. I also called to customer care, but not got any satisfactory answer for it.

Showing on the courier site that my order has been lost.

So I request you to either refund my money or deliver my order ASAP....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Club Factory — huge amount deducted from my bank account

 Diksha Mehndiratta on Feb 6, 2019
I have placed an order for 2 shirts. Status for one was available and for other was not available.
I asked from the available customer care executive to refund the amount of my transaction.He asked me about my card details after telling him my card details. I received messanges about money deduction from my bank account and then I asked that executive about this he told me it it just hidden messanges ignore it.
Then I checked my account balance it was almost nill.
Then I complain him about it then he asked me to wait for 24hrs I'll get my mony back to my account.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — watch/wrong delivery [Resolved]

 Kunalmadhukar800 on Feb 6, 2019
I’m feeling very unfortunate that i’m writing this to you about the fraud that i faced recently with club factory. I placed order no. So85757196. On 20 jan 2019. when the package arrived, i hv seen that the item that was delivered was completely different than the order that i had placed. I had ordered a watch but they delivered me eaephones of oppo.
This is the worse experience of online shopping i ever had.
Kindly help me with this.

Thanks,  
Kunal madhukar...
Complaint comments  Read comments Complaint category Online Shopping

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