Club Factory Customer Care
Club Factory
Customer satisfaction rating: 25%
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3015
COMPLAINTS

Club Factory Customer Care

Club Factory

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Address
478 Wensan Road, Zhejiang
Hangzhou
China - 310000

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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3665
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1277

Customer satisfaction rating
25%
Complaints
3015
Pending
0
Resolved
740
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So far so good - The company responded to our notifications and is working on resolving complaints.

Club Factory related photos (717)

Club Factory Complaints & Reviews

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Club Factory — hollow glow in dark necklace

 JenniferVD on May 24, 2019
ORDER NUMBER: SO[protected]

Horrible defective product delivered after paying full amount and no refund or response initiated. The necklace was supposed to be glow in the dark made of radium. It had no radium and the product seen broken on delivery. Very shameful of a company to do so after taking full payment for the product and didn't even have the decency to follow up with complaint via email...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — missing 1 item

 Nazimkhan1 on May 23, 2019
In my order of 2 product I have received only 1 item but you have charged the full amount of 133 aed .
Mobile headphones not received and other item was national standard expansion power conventional plug converter this is item I have received.
But Bluetooth wireless sports earphones 1 pair with charging box not received.
My order number is so[protected]
Package inside was broken.the moment I checked parcel am trying to contact club factory no reply till now .
Also it took more days than they have give to deliver...
Complaint comments  Read comments Complaint category Mobile Handsets

Club Factory — refund of money through paytm

 Honest Reviews on May 23, 2019
I had placed an order for boots on club factory 3 days ago. Today i received a mail saying the following-

Thank you for your order so[protected].
We're sorry but while processing your order so[protected], some items are no longer available. The related refund has been issued through paytm to guest_user_*

I did not use paytm to make the original payment. I had used my debit card. I would like the refund to come back to my bank account.

I don't know whom to call to fix this problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — fraudulent withdrawal and purchase of goods from my account balance

 Tango flame on May 22, 2019
Dear sir/ madam,
I would like to bring to your attention that i had usd 40.58 in my club factory (Cf) account balance. However on may 9, 2019, usd 12.51 was withdrawn without my knowledge. I had informed cf about it but no action was taken. Then again, on may 19, 2019 two orders were placed using the amount from my account balance vide order so[protected] and so[protected] by someone else other than me. Prior to this, i tried withdrawing the balance but was unable to do so due to the fact that the verification code was sent to another mobile number and not my registered number.
Kindly...
Complaint comments  Read comments Complaint category Online Shopping

Club Factory — i didn't received my refund against order so97907986/so97906783

 Harshali721 on May 22, 2019
I had placed an order so97907986/so97906783 on club factory on 22nd march. I returned few products from this order to club factory on 13th april 2019. I was expecting my refund of rs 1910 rs from club factory, i waited till 26th april but i didnt received any refund on my return. I had paid the amount through credit card. I used to get message and mail from club factory about my pickup, return till my return was picked up.

Previously also i had returned one faulty product to cf, and my return amount came back to my credit card itself through which i made payment.

On...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — can't track my order after making payment.

 Jeena Joy on May 21, 2019
Order No. SO[protected]

I had placed the order on 20th May 2019. My order no is SO[protected]. After placing order I have installed the app and created an account with the same mail id. When I try to track my order from the app, my order in not showing in the order list and I can't track the order also. I have already paid the amount and I got the order confirmation mail also. Please update me the status of my order....
Complaint comments  Read comments [2]Complaint category Online Shopping

Club Factory — order never delivered... still waiting for my order

 bkarki0 on May 21, 2019
One of my order placed on 2019/01/26, i am still waiting for my order.
This order was never delivered to my delivery address. I contacted club factory chat customer service no resolution finally on feb 20, 2019, 2:20 pm order status delivered updated on my club factory account. I was sucked and i contacted them via chat. They suggested me to wait for 72 hours waiting 72 hours two months have gone. I contacted them on facebook i got a reply that they are checking on that.

Finally, they messaged me stating that the order was delivered and there is a signature. They showed me...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — product not delivered at my address but by delivery agent send me proof of delivery

 Dg gupta on May 19, 2019
AWB NUM[protected]‬ Proof of Delivery
For the further report I will never receive any package by your courier team. I only receive the msg of receive the package after that I call to club factory the provide courier sender num after that I contact to you and you say to me that I receive the package but no any package received by my neither any call to me for receive the package by your team if any call to me than report me with my sign receipt of package receiving.
No any call by courier team no any package received by me. Every intimation only by sms.
Received my package...
Complaint comments  Read comments [3]Complaint category Online Shopping

Club Factory — false refund claim by club factory

 Namita016 on May 18, 2019
Order id so65228231
Material returned
Refund issued for $10.52
Refund was showing in my account for couple of days, then it became zero. They say i have withdrawn this amount. But i was never asked and never given my bank account details to club factory, how can they claim that they have transferred the amount to me.
Whole system does not look logical. This way they are cheating customers with refund money....
Complaint comments  Read comments [1]Complaint category Online Shopping

Club Factory — balance withdraw without my authorization

 Santosh Mardi on May 18, 2019
Dear sir / madam,

I see from my account there is a withdrawal of balance amount of 17usd on 26th january 2019, please explain what is this transfer or withdrawal, i have not initiated it.
Please check and let me know the details.

Withdrawal id - df36gvnigfoo1paoasf9sgt1o
Account - mardisantosh

My email id - [email protected]

Regards,
Santosh m g....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — why is my balance pay freeze?

 Ripunjayee Baruah on May 18, 2019
I ordered a pair of shoes and after 5 days they say it is out of stock. If it was out of stock why was it not written earlier. Though my amount got refunded and i used my refund to order something new... The payment failed due to some reason but i cant use my money now... It says "pay freezed". This is not fair. Its a huge amount of money and i am utterly dissapointed. If the matter does not get resolved i swear i am not using club factory ever again nor will i let others use it!!! Please please please resolve it....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — return of goods

 deepali s bansal on May 17, 2019
I have purchased two items from your company order nos awb[protected] and awb[protected] on 8/5/2019.
The shirts are short in size and the quality is poor as i want to return back. I had send two times request to pick it up but there is no response from your end. If i don't get any reply immediately i will publish this in delhi surkhiya newspaper from delhi where whole india will come to know as how are bluffing online customers....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Club Factory — friends deal fraud

 Surajsunny on May 16, 2019
I have started a friend deal with my email id [email protected] with order number so[protected]. I never share the group link to anyone. I completed all the new user joining. But after some time unknown person connected through my deal and won the product. I dont know who they are. Please give my product back. Which i started or find some solution as soon as possible....
Complaint comments  Read comments Complaint category Law & Civil Rights

Club Factory — delayed order delivery and not getting that order

 [email protected] on May 16, 2019
I ordered from club factory on 21 april with order no. So[protected], there were 7 items in the cart, some of them were out of stock and some areetioned to come by 9th of may but still not get those items, called and n helpline number but no response as nobody received call and after that no procedure to contact with them.
I want to return those items as my need hasn't fulfilled by time and now i don't want them and i want to have my refund as soon as possible....
Complaint comments  Read comments Complaint category Products & Services

Clubfactory — jewellery

 Lovelyanuu on May 15, 2019
I ordered a jewellery order no so[protected]. I received the order today but one set is low quality not exact show in pic and also broken one thread .so I want return it. I have already informed information to help center .

My order no. - so[protected]

My Gmail. [email protected]/
[email protected]
Complaint comments  Read comments Complaint category Jewelry & Watches

Club Factory — a wine red coloured shirt

 Nandini Adatia on May 15, 2019
I requested return for a shirt i received 2-3 days ago and still no one came to pick the product. Are we fool here? It shows “sorry your reverse pickup failed due to mishandling of the local carrier”
Is it my fault? Is it my responsibility to return the product? I guess its club factory’s responsibility to send pick up guy who knows how to do his own work. Why do a customer has to suffer for your carelessness? Very disappointed with so called services provided by club factory. Take your product and give me my money back. That’s it! Order number - so[protected]
Return - son[protected]...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — regarding order no so 99688722

 Srijana Bhujel on May 14, 2019
Hi,
My order no is SO99688722. I have not received the order till now, and the order is showing delivered in app. I have called many time to the delivery boy but he did not respond to the calls and dont know to whom he delivered the order.
From last 10 days i am calling to [protected] which is your customer care no, They are not providing any solution.
The pathetic service you are providing to your customers, I want my money back or place my order within 2 days as its almost 45 days i ordered the product....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Club Factory — goggles return

 lalu1997 on May 14, 2019
I ordered goggles from club factory on 4th may 2019 with order number so[protected]. The order was for red goggles but received yellow goggles on 13th may 2019. Also the quality is very very poor. I want to return as i received wrong product and of inferior quality but unable to return the product from club factory website or mobile app as i ordered with guest account. Kindly resolve the issue....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Club Factory — no action taken against my complaint

 lalhmangaihzuali lalhmangaihzuali on May 14, 2019
I received one wrong item among the three items i ordered. I ordered black canvass shoe with black sole, instead they sent me black canvass with white sole. I immediately contacted customer care about it, they told me to click for the return request option from the app. But that option is never made available as my account is not updated, it still shows that my order is in transit. I requested them to update it and make return option available so that i will be able to make request from my end, now ten days have gone, they do not take any action yet. Whenever i contacted customer care, i was given...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Club Factory — false delivery claim [Resolved]

 Dr. Nidhi Patel on May 14, 2019
I ordered a wrist watch on 4/5/2019. I got message that shipment has been delievered, please rate us. The reality is it has not been delievered. My order number isso[protected]. I have already paid money. Very disappointed with this. Kinly take appropriate action or refund me back. How can a company like this can be so irresponsible towards customer services. It is literally a means of fraud with customers. How can a product be delievred without a reciever!!! I have seen complaints of others that they are facing same problem and you haven't take any action for their complaints. I have already paid...
Complaint comments  Read comments [8]Complaint category Jewelry & Watches

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