Club Factory — a backpack. order number so[protected]

I've ordered for a bagpack on 22nd june.
Today is 11th july. I've still not received the order. I called the customer care number. They didnt received the call. And i got charged 20 rs. For no reason. Also the tracking thing is showing blank. How can we communicate? Its been so long for my order to deliver. Its so irritating. Would never recomment it to anyone. Good game played by club factory.