Club Factory — about the return of 2 tops brought from club factory

I have sent it to the address and there is no reply even after 8-9 days I also called the customer care number provided on this website instead of refunding the amount they deducted 5000 from my account such a fraud website I didn't get back my amount and also lost so much. If any one can help me please do
Order no:SO8244815
Plz don't believe this website does pay the refund instead cuts the balance from the account