Club Factory — against complined for refund money

Address:

66/1 Nabin Senapati Lane Howrah 711101, Howrah, West Bengal, 711101

I will purchased a hbs - 730 neckband bluetooth on 21-8-19 at rs 349, pyament is net banking system, my order number is so[protected]. But problem is materials out of stock this date. But my payament money not refund in my account as on date.
Two times i will complined but not refund my amount.
First time i have purchased a goods, but my opinion, club factory service very poor.
I requested, pls refund my money urgently.
Thank you