Club Factory — amount deducted order is not made

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Club factory

For an item i paid with sbi internet banking amount got deducted from my account but order is not placed. I contacted sbi they said payment went to merchant and they closed the complaint. Club factory customer care won't bother to reply. I called cf they said to chat with live chat support. Chat support won't reply to the question s according ly. My amount is lost in between. I don't know whom to ask. No one is taking responsibility.