[Resolved] Club Factory — android ios wrist watch

Sumanth Raj VS

from Bengaluru, Karnataka

Address:	560032
Website:	Club Factory

I have waited for one month for the product and these club factory ppl have sent a mail stating refund.!!! But i need the product..!!! I need it definitely.!! I don’t want the refund..!!! These ppl take money from indians and rotate the money and will never send the product..!!! Pls ban the official site in india.!!! These chinese need a change.!!! I guess consumer court is taking bribe for these kinda companies to support them..!!!

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Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, sorry for your trouble, but one item Smart Watch was out of stock from your order SO13869584, so we will refund the amount to your original payment channel within 7-15 days and the rest item has been shipped today. You will receive it within 6-9 days.
So you can place a new order next time to get that smart watch when it gets restocked.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, please do not worry, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. The tracking information will be updated after the parcel arrive at India, so please track it after 3-5 days. Hope you can understand and be patiently. And we will urge them. But for watch, the item in your order is out of stock, though we have tried our best to restock it. And the related refunds will be done to your original payment method. Normally you will receive it in 8-20 days. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.Have a nice day.
And please re-star 5, thanks.