[Resolved]  Club Factory — app wallet balance not receive in my account

Address:Lucknow, Uttar Pradesh, 226016

Please help me. I ordered a dress on june 11 and without any notification of delivery it returned back on 20 june 2018. The reason showed 'out of stock'. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so27296177. Please help as soon as possible. Please. My refunded amount was 10.88 usd (738rs)...
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Jul 25, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2018
Club Factory Customer Care's response
Dear,
Sorry for the trouble. We are solving the problem for you by email.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
Complaint comments 

Comments

Tracking no:[protected]

On may 20th i have ordered a product. But the thing is not yet delivered to me. And while tracking it shows the product was delivered on june 13th. I don't know where they have delivered the product...

I order a dress but it got cancel because out of stock, now the problem is they refund my money in the app wallet but I don't want to purchase anything.. the customer service says to withdraw but in my app it' is not showing any withdraw option kindly help

Hello I'm order something but my balance for next order is 0
i have 0.01 USD in my cf wallet.. but when i'm ordering a product.. they doesn't show me the option where i can use the wallet balance. So Please refund my money into my bank account..

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