Club Factory — backpack/return issue

I have returned my product a 5 days ago but it still is nt picked up from my house nd us nt refunded i wnt refund money asap!!! I tried to vontact vth u with chat option nd they say that u can mail it urself but i wont as a customer i have right to have total service i have made a bad perception about cf service😠😠😠😠😠😠😣😣😣😧😧😧😡😡😡😰😩nd may b if ny complaint is nt seen i vl nt b a regular customer of it nd advice others as well nt to b😟😟😟