[Resolved] Club Factory — bad quality not what was shown

alias dream

from Ashta, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 466114

My guest order (SO[protected], was delivered on 21/10/19, i tried to return it but no option provided for guest accounts . I want to return it. Kindly help.
I am highly disappointed by your service. Since morning i am trying to reach you over phone and line is busy. Worst quality products have been delivered. No option for returning a guest order in your website.
A working person can not afford to spend entire morning just to connect you over phone.

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Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear，for non-quality related reason of return, You can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to Account -> Orders -> Paid Orders ->Order Detail Page
3. Click on 'Return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.