Club Factory — bags, jewellery, dress

Website:

www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwig9u7-jI3dAhXaNSsKHfw6AxQYABAAGgJzZg&oho

Hi,
I recently have purchased a few items from Club Factory ( 2 orders ) and I'm so dissappointed with their poor quality and I wanna return them. But unfortunately, despite sending them a lot of emails and texts, the return process hasnt been yet started, evwnthough they have promise me that it will take place soon. Also their customer service is too bad. I want my refund ASAP.
Ps - I'm so done with CLUB FACTORY