Club Factory — boat bassheads 225

Address:

533344

I ordered this boat bassheads 225 earphones but it is not a original product, i found it fake when i saw the name on earphone jack as brss herds instead of bass heads n it's quality is also not upto rate.
I placed a return request it's been 3days already but it is showing "seller is processing your request", what i have to do?
Order no: so[protected]
Delivered on 12th august.