Club Factory — can't receive my order from long time

Address:

Anand, Gujarat

I order for new kurti from online shopping app club factory on dated 22 oct 2019. Seller of product is new ethic 4 u. I done payment from credit card on that day. But still i can't received my order. So i contact to customer care service of club factory. They told me that i received my order in one week. But still today on date 16 nov 2019 i can't received my order.
My order no:so[protected]