Club Factory — can't track my order and product not deliver

I have ordered few things from club factory as a guest ( Order No. SO[protected] .
Product have to deliver till today[protected] but there is no any information about my order.
I can't track my order which very disappointing. My tracking number is [protected]
Delivery time is also very long I.e., 8-18 days but after waiting for 18 days now my order is not deliver yet .
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    +86 571 8689 1965
    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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