Club Factory — cheating by club factory

I ordered girl dress with order number so[protected] on club factory. The shipment was delivered but unfortunately, product quality was very poor along with too small in size. I requested for the return and package was picked from my address in original packaging. When the product reached your warehouse got the message that it could not pass quality test. Not only money is not refunded but the product is again in your hands. I have escalated the issue with national consumer helpline with complaint number 2113133.

With regards,
Rajesh sharma