Club Factory — clothing and refund and delivery

I was order two items in club factory. With Rs. 1445. After few days one ofmy item is cancelled due to missing. But act like smart like They increase the price of that product tremendously. And the money of Rs. 860. Im also inform them what happened in chat. But still im not able get my money back andcannot refund money to my account from 25 days. And Also another item is not delivered yet. So please respond to my complaint. Otherwise i'll go with the consumer court.