Club Factory — clothing item received against ordered 4 pair of shoes

I have ordered 4 pair of shoes from club factory but instead i received one clothing item. I have raised return request three times but still no resolution has been provided. Once a pick up person came but he said that he has the order to pick up shoes for return, but since i have not received shoes i was unable to return the same. I asked him to take back clothing item but he denied.
From then on I have tried several times to return the material and everytime a new return request is generated but still return not made.
Details are as follows
Order no.- SO[protected]
Price of products- INR 4733
Tracking no.- [protected]