Club Factory — club factory

Address:

Hyderabad, Andhra Pradesh, 500076

Hi,
I ordered a product from club factory, i have the tracking information till yesterday but today i am unable to track it.
When i spoke to customer service agent he was rude and he was asking my debit card number. Why does he need my debit card number?
And moreover he was telling me that my order was canceled.
Can you please tell me if my order is canceled and if it is cancelled then i want my money back.
My order number s[protected]
Thank you
Prathyusha
[protected]