Club Factory — club factory cheats customers - do not order

People. I placed an order in club factory and did not receive the most expensive item (Outdoor travel backpack) from the order list. The backpack which was worth 1027.41 rupees was not delivered at all. I informed the club factory people and they asked me to weigh my items and let them know about its weight. I weighed it and provided them the data. Still they were not able to provide a solution. They asked me to check the order list and share it with them. I took a pic of the ordered list receipt i had and passed it on to them. The ordered list had backpack item entry but i did not receive it. They highlighted the entry and was asking me to recheck for the items received.

And i told them backpack is not a small item to be missed and i have checked it thoroughly. So i asked them to refund or fulfill the missed item. They were only trying to drag the conversation by asking silly questions and finally provided a 63% refund after a great struggle. Very pathetic and irresponsible team.

Wasted lot of my time and cheated me. If the item had not been received by the customer, they are supposed to make a complete refund or fulfill the item. Instead they were pleading with me to accept a 63% refund and making a loss to me. I don't understand why the hell i need to pay for something that i have not received.

Worst customer service and a fraudulent company. Please do not order anything from this site or app. These people are cheating their customers. And they do not have a call center also to address customer issues. Very bad treatment.

Pissed with their behavior. Cheating companies will not be successful. You will pay for it club factory.