[Resolved]  Club Factory — club factory no tracking status

I have ordered through club factory india pvt lmt on 23 april 2018. But after placing order, i didn't receive a single mail or message about my order and whenever i try to track it online, it shows wrong order number or pending details.
Please let me know about the expected delivery of my order and if not then i want to get my money refunded.
My order number so18784840
Please note that i ordered as a guest
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May 25, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Club Factory Customer Care's response
Dear,
Your order is in preparation now. We often need 3-5 working days for order preparation. After that, it will take another 5-12 days for shipping, depending on local customs clearance time. So normally you can receive it in about 2 weeks.
If you have any inquires, please leave a message in our app support channel. Then we'll check it for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
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