Club Factory — complaining about my return items payment

Address:560066
Website:Club Factory

Its been around more than 15 days to return the items but I didn't get any update for my payment status. I lost the SMS for return and that courier person did not shared anything after taking the items back. I contacted on email, support center but no help given by them.

It is worst process of company in India, as they don't even bother for the customer items and delivery.

Please help me to get my money back for my returned items.

Thanks
Was this information helpful?
No (0)
Yes (0)
Club Factory customer support has been notified about the posted complaint.
Complaint comments 

Comments

[protected] my oder no .
I have request for pickup but its already 20 days passed no body is contacting me . Plz do some thing.

I recieved my order on Saturday i. e, 20 Oct and I applied for return the same day nd today the date is 25 th yet they have not picked up the product.Your app provides worst services.U'll dnt evn recive the calls on the customer service no .Can you please let me know how many days more u'll will take for pick up.
Return Id:SON[protected]
I buyed a leather boots from club factory, but is small size. Its size is 5.5, but I want 6. So please exchange it
Please cancel my order SO53566513
I was order a jacket and when I received this product is different from the image shown at the time of order.i return this jacket and money are not add yet in my account.
Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO52999419, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information