Club Factory — complaining about the dress ordered

Address:

3rd cross h.no 30 behind ghanti hospital near hanuman temple hosur hubli, Dharwad, Karnataka, 580021

I had ordered a dress in offer where my order got cancel after long time and again i had to order but the price was high which was very disappointing, and its been 1 month i have ordered my dress and there is no any update about the product as i already paid in advance, no facilities is been provided by the club factory where customer can call or complaint about the product, i need my dress urgently where i can i find update about the product or else refund my amount with compensation. Very disappointing, no concern towards customer.