Club Factory — complaint against the club factory

Address:

Kolkata, West Bengal, 711101

I have purchased a pair of shoes (size:9.5) but I received a product without any size tag which is way too small in size it appears to be size 8 it 8.5 when I measured it with an inch tape, I want to exchange or return the item, since Club Factory doesn’t have exchange policy I want to return the item but the company is charging Rs.90/- as pick up charge where as it not my fault, I chat with the online chat team for 5 days but did not get any help and the customer care number that is published in the app is a wrong number, please help to report such fraud E commerce company who is reaping customer and charging money even if there is no fault of customer, thanks.
Ajay
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