Club Factory — courier not yet received

Sir, my tracking no is[protected]. My courier currently is at delhi (India). It is at delhi from 1 nov but due to some problem the courier is not picked in delhi. It was picked by delhi shipper on 5 nov, but till today the courier is not proceed from delhi. I have tried to contact courier company but i failed. So please can you guide me to do further steps.
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मेरे 2 पैकेज हैं जी अभी तक नहीं पहुंचे जी
I had placed an order on 17 Oct, 2017 but hve not received it yet.The tracking info provided to me is also wrong and there is no positive response by your end.either refund my money or send my order on the due date.Order No. SO5605761
Tracking id[protected]

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